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Reviewed 17 November 2017

The view from our 3rd floor balcony was of the Aragonese Castle, the Tyrrhenian sea, the lights of Naples at night and, in the very far distance, Mount Vesuvius. Our room was clean, the bed was comfortable and the hand-painted tile floor was beautiful. The wifi was excellent and consistent. There was a hole over the bathroom sink about 5" in diameter, filled with fuzzy cobwebs and dirt. The plaster walls in the bedroom had many chips and dented areas. The staff at the hotel were deplorable with one exception, the lady who cleaned our room. She worked hard and was always friendly. Everyone else seemed annoyed and disgruntled. I've never stayed in a hotel where I felt so unwelcome. The lobby was shabby. The table coverings in the breakfast buffet area were stained with coffee, juice and food and were not changed once during our 11 day stay. Several of the dining room chairs had broken arms, or the springs in the seats were sprung. The first few days we were there, breakfast was tolerable, with fresh sliced melon and stewed prunes. After 3 or 4 days these options disappeared and were not replaced. There is one coffee machine which uses powdered milk. It occasionally did not function. There was always a line at the coffee machine. I tried to schedule a massage three days in a row and, due to poor communication, or just simple disorganization, I was never able to get a massage. I even wrote down the date, time and cost and the person behind the desk assured me I was scheduled. The next day, when I went to the spa at my scheduled time, the masseuse was not there. I checked again at the desk and was told my massage was not on the schedule and to try again the following day. We ate dinner twice at the hotel restaurant. It was awful. It was literally the worst food we had during our 2 month stay in Italy. It reminded me of poor quality American cafeteria food. The lack of service and disorganization were exceptionally bad. The first night we were told we could not order wine by the glass, so we tried to order one of the least expensive of the over-priced bottles. They were out of the 4 lowest priced bottles. The following night, with a different wait person I requested wine by the glass and was given one. One night, our entree was forgotten and the waitress seemed confused and annoyed, wanting to bring us dessert, when we hadn't been served the entree yet. For dessert the first night I selected the fruit bowl. It arrived with a few unappealing looking pieces of bruised fruit and a bunch of grapes that were literally moldy. We were assigned a table in the dining room for all of our meals. On our 8th or 9th day, our table had been reassigned to someone else. We asked the waiter about it and he gave us another couple's table. When the people who had previously had the table we had been reassigned to arrived, they were clearly annoyed that we were seated at their table. Despite the fact that several breakfast items requiring forks were served each day, we had to request a fork every morning, because the tables were only set with knives and spoons. One morning a guest caught a large cockroach under his table. The other diners applauded as he captured it, and let it go outside the French doors. We used the thermal pool once. Only two of the jets in the pool worked. We had a steam shower with multiple sprayers in our bathroom. None of the sprayers functioned. The problems with communication was not a result of a language problem. That is always something we have always been able to negotiate. It was an issue of staff not caring, or being preoccupied. On our last morning, just as our bus arrived to take us to the ferry, one of the people from the desk came running up to the bus stop and requested my husband return to the lobby to sign something. As it turned out, it was a form he had previously signed when we paid our bill the day before. We missed our bus. This hotel is shabby and had a pervasive smell of stale cigarette smoke. There was a roof top terrace of sorts, but cleaning supplies, tools and other miscellaneous items were stored in the open in a disorganized fashion. The large iron chandelier in the lobby had been repainted. Rather than removing the crystals while painting the frame, the crystals were splattered with permanent drips and spots of green paint. If you want an exquisite setting and don't mind all the other drawbacks, this is the place for you. On the other hand, if you enjoy basic courtesy, reasonably good food, organization and a fresh smelling rooms, you may choose to stay in another hotel.

Room tip: Our room on the 3rd floor had a beautiful view from the balcony.
Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank tarnishedlace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2017 via mobile

I've read some of the other reviews about this hotel and I have to say we had an entirely different experience.

I spent one night at the hotel with my cousin and her son. After an initial mix-up over the type of room we had booked, the receptionist made sure we had perfect accommodation for us. We had two rooms on the third floor with an interleaving door. Each room had its own balcony and bathroom. Everything was in perfect working order. The staff were friendly and professional.

The location of this hotel is stunning. Our rooms had uninterrupted views of the castle with Naples in the background. The beach is really close by and it's easy to walk down to the hotel entrance for the average healthy person.

The swimming pool was immaculate and really pretty. The terrace around it also has stunning views right over to the castle and beyond.

The breakfast was very ample, with good coffee and choices of croissants or cheese and meats.

All in all, I rate this hotel highly. The location is stunning. The staff were amazing. And finally, the price was very very competitive. The spa is a bonus. I doubt you will get better value for money on Ischia.

I will definitely be back.

Date of stay: October 2017
Trip type: Travelled with family
1  Thank Travels_No_Baggage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

Delfini Strand Hotel is situated in a quiet location with an amazing view on the Tyrrhenian see, rock islands and the Aragon castle and a small private beach.
The hotel was clean, stuff friendly and helpful. After one night in a very small and poorly equipped room (at best 3 star instead 4L, at the lowest level), we kindly asked for an other room and we have been surprised to receive, free of charge, one bedroom suite with two balconies, piano in the living room and dressing room.
The food was decent but not special. The breakfast was poor. We could serve the lunch or/and the dinner in the restaurant. The menu was with choice of 3 courses.
If I recommend Delfini? Hard to say. It's not perfect but depends on what you're there for. If you are there for the Southern Italian climate, the fantastic sunny beaches with crystal clear water, thermal water spas, gardens, historical sights such as Castello Aragonese or Chiesa del Soccorso and the small and beautiful towns of the island (Ischia Porto & Ischia Ponte, Forio, Casamicciola, Lacco Ameno, Serrara Fontana, Sant Angelo and Barano) with its own character, charm and things to see, then yes.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Georgeta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017

I have been fortunate to travel to many destinations world-wide including several trips to Italy. I will try and give a balanced and comparative review.

I normally check reviews before I travel but on this occasion I neglected to do so. To be honest I wish I had. I have since read the reviews and have noticed that the hotel don't really respond; I have decided to post a sentence in Italian to encourage them to do so;

(Cari proprietari d'alberghi, ti preghiamo di prendere tempo per tradurre e leggere questa recensione. Ti aiuterà a migliorare.)

If you have never been Ischia before, I will set the scene a little- based on the area around the hotel.
The island is quite small with narrow streets and steep hills. Walking can be a challenge if you have any impairment. Ischia port is a 2 mile walk from the hotel, up and down some steep streets (obviously you can get a taxi or bus) I am not complaining about the terrain, merely letting you know

The hotel;

The Delfini Strand is built into the hillside. It is staggered over approximately 7 levels from the entrance to the hotel down to the sea.

On arrival you will need to carry you suitcase down 30-40 steps. There is a small lift but you will not be able to get to reception without descending some stairs. In fact, the staff will need to operate the lift for you.

The sign in reception states check in at 2pm. We got there at 1:40 and went straight to our rooms. English is not widely spoken here; the hotel mainly caters for Italians. Brush up on the language or have Google translate ready.

First impressions of the hotel are that it is dated. It does need money spending on it to reflect its 4 star status. I truly believe this hotel is 4 stars due to the spa facility. Of which the thermal is ok but not great. It is downstairs in a basement type area which doubles up as a dumping ground for excess furniture etc. (see pictures)

Our room -201- was ok. However, the hairdryer came apart on the first night, the towel peg broke and there is no full length mirror (which I'm told is essential for a lady?) There was lots of antique furniture in the room and throughout the hotel. I wonder how they got it down the stairs! Our room had an adjoining door to the next room so conversations etc. could easily be heard. It was cleaned every day with fresh towels too. We came back one day to find our clothes had been neatly folded!

The restaurant - we stopped for 7 days in September on half board. The breakfast was poor. The food itself was the standard continental- ham cheese bread rolls cereal etc. but the cereal dispenser didn't work, food ran out quickly and you had to ask for it to be restocked. The coffee machine wasn't great either. That quickly ran out of milk. I had espresso one day which came with a few drops of hot chocolate!

Evening meals- previous reviews say how bad the food was but I could not fault it in the main. You have a menu - in Italian - and you have an antipasti followed by a choice of 2-3 first courses and 2-3 second courses. Then dessert or fruit to finish. We had fun translating and guessing what we might end up with! The only negatives with the food was that on one evening all the guests ate outside by the pool. We were sat on a table of 10. 8 German couples were sat with us. I think the staff thought we were German too. So that was a little awkward. But the menu on this evening was simply seafood. No exceptions. Octopus, scamp, squid prawns. I don't mind some seafood but 3 courses of it were too much. One of our new found German friends asked for something else to which the waiter replied "only fish" On another evening the pork looked a little under cooked, but i couldn't speak to anyone as they were concentrating on the birthday party guests. At no point did anyone ask if our meals were ok.

Service - If this was my first time to Italy, this experience would put me off visiting the rest of the country. It was day 5 before we got a smile and a good morning from the waiter. He served us morning and evening and I'm sure he's a nice person but he should not be in the service industry. I concluded that he is nervous to speak to people from outside of Italy so instead of speaking a little English or just sticking to Italian, it seemed easier for him to more or less ignore us. This seemed the same with most of the staff; ignoring you or just staring at you/ looking right through you then ignoring you. We did feel most unwelcome. Tables were often not fully laid. The waiter wants you to keep the same table all week which fine until they put someone else at your table then look at you like it’s your fault! It got to the point where we were reluctant to go down for evening meal as we didn’t know what reception we would receive.

Only the cleaner was pleasant to us. I watched the staff and most were completely different with Italian guests. English and Germans were dismissed. An example of this was one afternoon in the bar area. We ordered two beers. Now in many bars, drinks are served with nuts or crisps. We didn't get any. No problem as we weren't too bothered. However, an Italian couple came in shortly after, ordered two beers and got snacks. Like I said I didn't particularly want any crisps but it's the principle that angered me. To me this constitutes racism- being treated differently due to our nationality! Only on our last night did we feel that the service we received was to a similar standard that Italian guests received all week and this was probably because the hotel was quiet and few other guests were in the restaurant.

Weddings- there were two weddings during our stay. There was also an 18th birthday party on the Sunday evening. The events were poolside which meant the pool area was out of bounds to us. We were not warned of this. Other reviewers mention a sister hotel. We were not told of this. The parties went on until at least 2am with fireworks. Regular hotel guests are very much in the way when a wedding/party is on. This is evident during evening meals as regular hotel guests are rushed through dinner service so that the staff can concentrate on the wedding guests.

There is a small beach at the hotel which can hold 10 or so sunbeds. There is also a jetty/pier that hugs part of the rock face that is only accessed by hotel guests. This is also for sunbathing. It is nice and tranquil. The staff didn’t tell us how to get down to it though. The hotel grounds can be a bit of a warren and it would have been nice to have been shown or at least told about the complex on our arrival. We found the gym after four days! It is worth noting that in September at least – the sun has gone off the pier and beach area by 3:30-4:00. The beach club next door gets sunshine until about 6pm and the club next to that – Eden- until sundown. The water was clear and made a nice snorkelling spot.

Website- this is misleading. The photos of the yellow sun loungers are for the beach club next door, not this hotel. The beach club is very nice by the way. €7 for a day (including 20% off if you say you’re from next door) and that includes friendly staff! The photos of the various thermal pools with that brunette lady enjoying herself....not this hotel. There is one small thermal pool as I mentioned. (See pictures)

There are some good points. The location is fantastic in terms of it is right on the sea in a rocky cove. The view from the hotel is beautiful. The bay of Naples and the isle of Capri are clear to see. It is also very quiet- the crashing waves and the occasional boat are the only noise (when there isn’t a wedding on!). It's just sad that the tired look of the hotel and the poor service over shadow this.

This hotel has potential but requires money spending on it. The owners appear to be happy to clutch onto their 4 stars and run the hotel on a minimum budget. It's like telling everyone you own a Rolls Royce when in fact you drive a Mini- made by the same company (BMW) but not the same standard.

In conclusion, I could not honestly recommend this hotel to anyone I knew. The atmosphere and service might be completely different in the height of the season but I would be very surprised.

Room tip: Only about 20 or so rooms. ear plugs essential if there's a wedding on!
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank johnK1738LB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017 via mobile

Mixed review. Beautiful location but 15 minute walk from most restaurants and town. Stayed 3 nights. One night a wedding was being held at location which was pretty and could be fun for some but the fact that music went past 12 makes it clear to me their first priority is not to their guests. Another night a random singer sang very loudly for some.unclear reason to a very small get hearing until after 11.

Hotel is clearly not designed for Americans which can actually be a good thing but was not because every one of the staff, besides the housekeeper, was not friendly. They were helpful if asked but clearly not friendly. I usually ignore when people write this in reviews but I am learning how important it is.

As I write this I am sadly unable to sleep because of loud music :-(

Date of stay: August 2017
Trip type: Travelled as a couple
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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