Me & family recently stayed here & loved it, friendly staff, clean room & breakfast was good but there's something wrong with their cable but other than that I would recommend this hotel to people & I would come back hereMore
- Free Wifi
- Free Parking
Me & family recently stayed here & loved it, friendly staff, clean room & breakfast was good but there's something wrong with their cable but other than that I would recommend this hotel to people & I would come back hereMoreShow less
Thank you for your review! On behalf of the entire team at the Country Inn & Suites, Newport News, Va., we are delighted to know you loved your stay! Clean rooms, friendly staff and a good breakfast to start the day! We've had the cable company come and fix their issues and we hope that you'll return soon to see all the exciting changes coming to the hotel!
We had a great stay at the hotel. We booked a group of rooms for team during an AAU tournament. The staff were very welcoming and more than helpful with all of our needs. Lisa and Tia went above and beyond in customer service. All of the rooms were very clean and the boys all enjoyed the breakfast.
We appreciate the wonderful review! The entire staff was happy to hear everyone found their rooms very clean and that everyone enjoyed breakfast! We hope to see you again next time the tournaments roll around and we hope you will enjoy the exciting changes coming to the hotel!
I frequently stay at country inn and this was by far the worst from the start. Not only was I told the pool wasn't working day 1 traveling with children that are looking forward to swimming on vacation to day 2 housekeeping coming to clean and per my request all I wanted done was the bathroom and fresh linen and she stated the linen was being washed and she never returned. Day 2 the pool was up and running by 12 which made it better for the children but this place needs work with their staff and customer service.
Thank you for taking the time to leave a review. I do apologize for the pool being closed upon your arrival, however we had to close it during routine maintenance until 6:30 PM. I will check with the executive housekeeper to find out why know one ever came back with fresh linen.
We hope that you will try us again as we are about to begin a property improvement plan and would like you to see all the exciting changes coming our way!
Great hotel! Reasonable price! Will definitely be back again! Staff is great and will answer any questions you may have. Definitely recommend this hotel to anyone looking for a nice place to stay for a great price!
We're so delighted to hear you enjoyed your stay and found the staff great! We love what we do and your review lets us know we did a job well done! We hope to see you again soon!
This hotel is a very friendly and homely experience. It is definitely a very relaxed environment. The staff was very friendly courteous and considerate We have been staying here every year for over a decade. My only issue is that I was not informed of the new pet friendly policy until we arrived and some of my group is Severely allergic to animal hair.
I shared your comments with staff and they were happy to know that you found the hotel very friendly and it was a homely experience! We try to make sure our guests feel like they are at home away from home!
I do apologize for the error about our pet friendly policy and hope that next year, when your reservation is made, please remind us about the pet allergy so we can make sure you are not assigned a pet room. As always is was a pleasure having you stay with us and we will see you again soon!