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All reviewswalls are thinfront officefull kitchenstaying at this hotelclean roomswould stay here againhousekeeperwilinensjefferson
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Reviewed 24 July 2017

During my stay at The extended-stay oyster point Newport News location, I was greeted by Tiana and her staff with smiles professionalism and plenty of conversation. Again I can't tell you How genuinely pleased I was with the professionalism and the attention to perfection that the staff presented to me. Again I will say , this staff and this location are the true definition of hospitality

  • Stayed: July 2017, travelled on business
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Review collected in partnership with Extended Stay
Thank 356rayf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this reviewResponded 25 July 2017

Thank you for evaluating your stay at Extended Stay America - Newport News - Oyster Point. We are delighted to know you were comfortable here and were impressed with the exceptional service provided by our staff. I will be sure to share your compliments with my entire team, especially with Tiana and her team for a job well done! We appreciate your business and look forward to welcoming you back soon!

Sincerely,
General Manager

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Reviewed 24 July 2017

The staff at this facility was very friendly and helpful. However, when I walked into my room I was overwhelmed with the smell of smoke. I'm not sure if it was cigarette or marijuana, but the room reeked of it. I woke up the next morning feeling like it was difficult to breath and my nose was stuffy, I'm guessing because of the smokey air in the room. I also walked around in my shoes because I noticed my feet were getting dirty when walking barefoot.

  • Stayed: July 2017, travelled solo
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Review collected in partnership with Extended Stay
Thank amandaswindle93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this reviewResponded 29 July 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
General Manager

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Reviewed 21 July 2017

Overall it's somewhere to stay for a few days but would not recommend long term. The laundry room is not well maintained, usually filthy. Seems to have a high turn over in staff. Very pet friendly but disheartening humans do not pick up behind their pet.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with Extended Stay
Thank ah0ward3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2017

I booked this hotel on a whim because I stayed later than I expected visiting CNU. The hotel seems to be more of a space for people who are having hard times and need a hotel room for several nights until they can find a stable home. The room was congested and the people outside the room walking around like they lived there was disturbing. Good for just a drop-by, but I don't suggest using this as your place to settle down for several days during a relaxing family vacation.

Stayed: April 2017
Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this reviewResponded 19 July 2017

Laurie, thank you for choosing us for your overnight stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make a better impression on your next visit to our area.

Sincerely,
General Manager

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Reviewed 4 July 2017

I have been staying at this hotel off and on for over 8 months due to being on a work project. I have had a very good experience , while being there. Clean, safe and comfortable. The front office as well as the house keeper treated me very well and kindly. I will surely continue to use this hotel for my business travel.

  • Stayed: December 2017, travelled on business
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Review collected in partnership with Extended Stay
Thank Workman2937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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