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“Don’t go there. Bad service ”
Review of Lutter und Wegner

Lutter und Wegner
Ranked #17 of 76 Restaurants in Bad Gastein
Certificate of Excellence
Cuisines: Austrian
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 2 August 2018 via mobile

I don’t recommend it. Late in their service and very unfriendly. We ordered cake and sweets. Food is good though fruits smell onions because the knife they in the kitchen used to cut.

Thank GlobeTrotting117716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 165 reviews

Reviewed 30 July 2018

Our last evening in Bad Gastein was spoiled by the worst service I have ever experienced. We came to the restaurant just before seven and asked for a table. We were asked to wait 10 minutes which was fine as we had not made a reservation. We got the table within the promised time and up to this point everything was fine. After waiting for 20 minutes I asked the waiter whether we could order as she was ignoring our table and taking orders from other tables that arrived after us. The waitress, a young lady with dark hair, told us that ”you are not the only guests here tonight” and that ”as you are on holiday, you have time to wait”. All this with a despicable and arrogant attitude. Within 5 minutes our kids drinks were brought by the other waiter (yes, there were only two) but not the rest of the drinks order. The waiter disappeared and after 5 more minutes we asked for the rest and he promised to ”check with his colleague”. After 15 minutes, still no drinks and as the lady waitress passed by she asked ”where are your drinks?” and went to check. When she returned, she asked what we had ordered as ”her colleague lost the note”. 17 minutes after the original order the rest of the drinks arrived, however a large beer was brought instead of the small beer that was ordered. One of us has a nut allergy (which was carefully pointed out upon order) and when the grill platter for 4 persons was brought to the table, most of the meat was covered by butter containing nuts. Any proper place run by professionals would have served the butter on the side in an allergy case like this. At this point we only wanted to leave as soon as possible. I could possibly overlook the waiting time, but not the rudeness of the waitress, as it was on a level I’ve never experienced before. So if you do not want to be insulted and/or if you have severe allergies, you should avoid Lutter und Wegner in Bad Gastein. There are plenty of other restaurants with good food and great service, such as Angelo or Wirtshaus Jägerhäusel. On a positive note, the view is nice and the food OK, also the chef at the grill was really friendly.

    • Value
    • Service
    • Food
2  Thank Romppe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2018 via mobile

Very nice restaurant, great service, the food is delicious, ( try the pork cheecks)

And e very good rose wine ...

3  Thank Aerocontrol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2018 via mobile

We spent the New Years Eve in the restaurant. The dinner was incredible good, great atmphosfere. Head waiter was amazing, very professional and friendly. I highly reccomend this place!

4  Thank LindaZ1150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

Went here a couple of years ago and had a couple of good dinners. The food now is even better, service very good too and I would definitely recommend it for a modern take on classical Austrian ingredients. Disappointed I can't fit it in again before leaving.

4  Thank Hal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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