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“Low opinion of high tea”
Review of Keswick Hall

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Keswick Hall
Ranked #1 of 1 Hotels in Keswick
Certificate of Excellence
Reviewed 13 February 2011

Before electing to stay at the hotel my wife and I decided to enjoy high tea or dinner and check the place out. We live 60 miles away and decided to do some Charlottesville shopping then check out the high tea at Keswick. We've enjoyed high tea at other high end hotels and ships so we are able to compare. The food was good but service very poor. Our server was prompt to greet us and serve us but once the action picked up and she had to serve all the customers herself the event was uneventful. Our server never offered us water, made one very brief visit early, then never returned until it was bill time. No offer was made for a replenishment of tea and in general we found the time to be just non-special. We really expected more and will probably pass on a return trip for dinner

  • Stayed: February 2011, travelled as a couple
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3  Thank fleetcapt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
txohva, General Manager at Keswick Hall, responded to this reviewResponded 14 February 2011

Dear "fleetcapt":

Thank you very much for the TripAdvisor posting following your recent Afternoon Tea experience at Keswick Hall. With high expectations, especially after a long drive, I can certainly understand your low opinion of our High Tea performance during your particular visit. While I am glad to know that you enjoyed the food offerings, and that the server greeted and served you promptly, I am terribly sorry to learn about the lack of attentiveness that followed. Ensuring our guests' total satisfaction and enjoyment is our servers' top priority. Please accept my sincere apologies for this lapse in service. If your schedule allows and you are inclined to contact me, I would like to speak with you directly in hopes of finding a way to restore your faith in our hotel.

Thank you again for your valuable feedback.

Sincerely,

Matthias Smith
General Manager

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364 - 368 of 482 reviews

Reviewed 10 February 2011

I surprised my husband with a two day stay here for his birthday and definitely scored some points. The hotel itself is grand but still warm and inviting. It was built as a private home and you really do feel like you're retiring to your own bedroom after leaving the dining room each evening. The layout of the home provides multiple living spaces with cozy fireplaces, so finding a private nook is easy. The food is positively divine and the wine list, as well, offering an array of local wines and a selection of wines from around the world. Multiple dining rooms provide several dress code options from relaxed to more formal. The staff was knowledgeable and hospitable with an easy, relaxed demeanor. Convenient access to local wineries and historic sites makes for a fun getaway. We highly recommend Keswick Hall! - G. Twiddy

  • Stayed: February 2011
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Thank TwiddyandCompany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
txohva, General Manager at Keswick Hall, responded to this reviewResponded 12 February 2011

Dear "TwiddyandCompany":

Thank you very much for the terrific TripAdvisor posting following your recent stay at Keswick Hall. I'm glad that we could help you with your husband's birthday surprise, and that you both enjoyed our property and offerings so much. We look forward to the prospect of seeing you again for another special occasion -- or no occasion at all. In the meantime, please let me know if there is anything I can do for you.

Best regards,

Matthias Smith
General Manager

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Reviewed 1 February 2011

My husband and I spent two nights here for a weekend getaway and anniversary celebration. We were extremely impressed by our room, the property, the staff, food....everything! Dinner at Fossett's restaurant was excellent - we highly recommend the Chef's Tasting Menu - and we also had a lighter dinner our second night in the bar. Had breakfast one morning in the downtown mall area of Charlottesville, and explored a couple of wineries as well (we especially enjoyed Keswick Winery, just up the road from the hotel). We each had a spa treatment, which was very nice (although not outstanding).

My only suggestion is to be aware of the additional resort fee going into your stay. At 10% of your room's cost, it's not trivial, and it seems like many of the activities covered by the fee are warm-weather related, which didn't really help us in mid-January. Keswick Hall is very up-front about the resort fee, so no complaints there - but it would be nice if they considered a lesser charge during the winter months.

  • Stayed: January 2011, travelled as a couple
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Thank ChrisJ0113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthiasSmith, General Manager at Keswick Hall, responded to this reviewResponded 11 March 2011

Dear "ChrisJ01":

Thank you for your TripAdvisor posting. While I'm glad that you and your husband were perfectly impressed with every other aspect of your stay, I am sorry to learn that our resort fee value fell short during your particular visit. Although our Activities Director does personally try to inform each guest of our full range of activities year round, please accept my apologies that he was not able to connect with you. I do hope that we will have the opportunity to better showcase our offerings for you in the very near future. In the meantime, please know that I greatly appreciate your valuable feedback, which has definitely helped in our efforts toward continual improvements to the Concierge Outreach Program.

Very best regards,


Matthias Smith
General Manager

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Reviewed 31 January 2011

Let me start by saying, that overall, this is a lovely property with a wonderful restaurant and attentive, professional service. But the rooms would benefit from a major re-boot. We've been frequent, satisfied diners at Keswick, so it was only a matter of time before we decided to spend a night. We booked a "Superior Balcony Room," expecting accommodations that were reasonably consistent with the general sophistication of the hotel's public spaces. Sadly, this wasn't the case. The (first) room we were shown was seemingly decorated to evoke the feeling of a boarding school dorm room. I'm not making this up. The room featured a propeller over a fake fireplace, school blazer crests on the walls along with a few hats, ersatz tarnished trophies, a tacky, chipped desk and wooden chair, and a beige cotton bedspread. The bathroom was better... because it was at least neutral! "It's like we're staying with friends in the kid's bedroom," said my wife. Indeed, it was... but at this price point one might expect to at least be upgraded to an adult's bedroom! We complained and were promptly moved to a room with a somewhat more sophisticated decor, although it, too, looked a little tired. I'm not sure where the inspiration for the first room's decor originated. Perhaps, as my wife speculated, it's a carry over from the hotel's Laura Ashley ownership days. In any event, it's time for a major room refurbishment. My advice? Stay for the food, it's terrific. But before you book a room, beware... ask to investigate the options. Or, be prepared to re-live an evening with Holden at Pencey Prep... at four bills a day...

  • Stayed: January 2011, travelled as a couple
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1  Thank Freddyt64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
txohva, General Manager at Keswick Hall, responded to this reviewResponded 4 February 2011

Dear Freddyt64:

Thank you for the posting following your recent stay at Keswick Hall. I am glad to know that you enjoyed the property, service, and cuisine, and appreciate your kind words. I certainly appreciate your comments on the decor of room 39. While many still do like the Laura Ashley motif, we are sensitive to the increasingly modern tastes, and are trying to balance the original vision of the hotel with current customer preference. With each of our 48 rooms featuring individual decor, we are always happy to accommodate our guests' preferences when possible. If we get the chance to welcome you back for another overnight stay, and I sincerely hope we do, we will do our best to ensure that your accommodations are perfectly suitable for you. If your schedule allows, perhaps I can arrange a tour of rooms so that you can see what we have been up to on the room front.


With best regards,

Matthias Smith
General Manager

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Reviewed 19 January 2011

A fantastic place to visit on a weekend getaway for an anniversary, girls weekend or just go get out of DC. The service is outstanding. The hotel is beautifully decorated and the grounds breathtaking. Perfect location to wineries and Charlottesville.

A co-work of mind recommended Keswick to me as a the perfect weekend getaway. We booked our room about 2 weeks in advance and still got a steal on the price. We upgraded to the balcony room for only $30 and it was totally worth it. After booking the reservation we revived numerous emails confirming our reservation and offering assistance in planing our trip.

Upon arrival we were in awe of how beautiful the property was even in the dead of winter. Check in was a breeze. After settling into our room we were received a bottle of champagne from the hotel and a hand written note wishing us a Happy Anniversary (I had mentioned in our reservation that it was our anniversary but didn't think anything of it. The hotel really knows how to please their guest! )We enjoyed the champagne from our balcony and then headed off to a wine tasting.

The hotel gave us numerous options for place to eat as well as different wineries to visit. We chose Barboursville, about a 20 min drive, per their recommendation. We had a fantastic time at the wine tasting, took a tour of the winery with Bill (ask for Bill!) and bought 3 bottles of wine to take home.

Next we stopped for an early dinner at the Barbaque Exchange a few miles from the Vineyard. The hotels manager had recommended it saying it was the best bbq he ever had and he was right! The pulled pork and hush puppies were to die for!

Back at the hotel we enjoyed drinks at the bar, played around of pool on their beautiful table, explored the grounds and relaxed by the fire. Although it was cold we enjoyed wine and cheese on our balcony for a few hours (we packed our own wine, cheese and crackers for a picnic).

We debated having breakfast in bed but finally decided on going down to Fossett's for breakfast. Fossett's faces out on to the golf course and has fantastic views due to the floor to ceiling windows. I had the Virginia countryside breakfast (eggs, grits, toast) that while simple was Delicious. My boyfriend chose the Duck Confit after the waitress told us it was the best thing on the menu. I had never had duck before but after his raving I tried it and it was absolutely delicious. Do do do try it!

I can't express how much we enjoyed our trip to Keswick. We really felt at home there and have already planed to return in the spring and I can't wait!!

The balcony was worth every penny and I would highly recommend upgrading to one if it is available. Even in freezing weather we loved sitting out there wrapped up in blankets!

  • Stayed: January 2011, travelled as a couple
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Thank Rcmorris11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Keswick Hall

Address: 701 Club Dr, Keswick, VA 22947-2615
Region: United States > Virginia > Keswick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Keswick
Price Range: $373 - $727 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Keswick Hall 5*
Number of rooms: 48
Official Description (provided by the hotel):
This place is temporarily closed for major renovations. It will reopen in 2019. History and spectacular landscapes come together at Charlottesville, where Thomas Jefferson country meets Virginia's Blue Ridge Mountains. Celebrated landmarks, including Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery, home to renowned horse races, hunts and vineyards. This is the setting for Keswick Hall & Golf Club, an impressive resort with 48 newly refreshed guest rooms, a luxurious spa and the award winning Pete Dye golf course, Full Cry. Enjoy tennis, archery, award-winning dining, croquet, children's activities and more. ... more   less 
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Also Known As:
Keswick Hall Hotel Keswick
Hall At Monticello Charlottesville Keswick

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