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“A Great Mid-Week Break” 5 of 5 bubbles
Review of Keswick Hall

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Keswick Hall
Ranked #1 of 1 Hotels in Keswick
Certificate of Excellence
New Orleans, Louisiana
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A Great Mid-Week Break”
5 of 5 bubbles Reviewed 20 January 2012

My wife and I took a quick mid-week break to the Keswick and I have to say, it couldn't have been more relaxing, beautiful and enjoyable. The drive to Keswick Hall is almost worth the trip in and of itself. The grounds are immaculate and the hotel is simply picturesque. We were able to enjoy a wine tasting overlooking the grounds and I have to say that was a high point of our stay. It's not inexpensive, but for what we got in return, we certainly enjoyed our stay. If you are a person who likes larger, more modern hotels it certainly is not for you. But if you like the experience an intimate inn can provide, this might just be your choice!

  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TAS504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthiasSmith, General Manager at Keswick Hall, responded to this review, 31 January 2012
Thank you for posting a review following your "mid-week break" with us. We're so glad that you enjoyed not only the wine tasting, but also the grounds and our intimate setting... not to mention the beautiful drive!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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439 reviews from our community

Traveller rating
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    38
    13
    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Arlington, Virginia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 10 January 2012

I was just at Keswick with my mother who is 81, my daughter who is 23 and my sister whose birthday we were celebrating. This was a surprise for her. We have stayed there a couple times before and it is one of our favorite places. This visit we were upgraded to a balcony suite which was fabulous! We happened to have beautiful weather, so we could actually really enjoy the balcony/porch. The hotel and staff were wonderfully helpful and made our stay very memorable. The dinner we had at Fossetts was, once again, one of the best meals we've ever had! All four of us raved about it. The service and small touches by the staff for my sisters birthday were so appreciated and lovely. The pool was open and heated which was an additional treat! All in all it was a fabulous night which made us want to return again and again! Thank you Keswick!

Room Tip: I've stayed in four different rooms and they have all been wonderful.
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  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lolosplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthiasSmith, General Manager at Keswick Hall, responded to this review, 31 January 2012
Thank you for the wonderful review and for returning to Keswick Hall for your family get-together and surprise birthday celebration. We greatly appreciate you recognizing our friendly staff, who enjoyed making sure it was a "fabulous night"!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery Village, Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 January 2012

It was the first time we visited Keswick Hall. My husband and I went with our daughter and her husband and their girls. Our rooms were beautifully decorated and spacious and accomodating. From the first minute we set foot inside the door, the manager , the doormen, the concierge and all the waitstaff helped us settle in and made our stay wonderful. Our daughter and her girls were recovering from bronchitis and everyone did their best to make them feel better. My daughter and her family came with their puggle and he was welcomed every where and it felt decidedly like home but better. We had only one slight glitch, as my husband has reported, with the High Tea but that was minor in the grand scheme of things. I have made reservations to return this spring and summer and am readying myself to make reservations for the fall as well . I sincerely appreciate all the graciousness that was shown us and the joy of being able to travel and find refuge in a most welcoming atmosphere especially as we had a small child and a dog in tow. Thank you Orient-Express for not only Keswick Hall but also for the Inn at Perry Cabin !

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pamela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthiasSmith, General Manager at Keswick Hall, responded to this review, 10 January 2012
Dear "Pamela R:"

What a wonderful compliment that our staff made your maiden Keswick Hall visit "decidedly like home but better." Thank you. And, thank you again, not only for letting us know that our offerings suited you and your family so perfectly, but also for reiterating -- so very nicely -- that we missed the mark on your High Tea. While I greatly appreciate that, in the grand scheme, you viewed our missteps as minor, we take this grievance quite seriously, and I invite you to contact me directly now, or during one of your planned returns this spring or fall, so that I may have the opportunity to thoroughly reset the stage. In the meantime, very best wishes for a healthy New Year!

Sincerely,

Matthias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 6 January 2012

This was our 16th time visiting Keswick. I must say the first 12 were wonderful, and our favorite place to go but the past 4 visits have gradually become more and more frustrating and I am sad to say, the last time was our last time. Good bye Keswick, good bye rude ladies at concierge, good bye manager. good bye not having our room ready even at 4 pm as promised. Good bye room service that is screwed up and awful. Good bye wrong check out bills that need to be corrected more than once. The dinner at Fossetts is wonderful, though and the one redeeming quality. I am so sad but I have to say Good Bye.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gaithersburg MD
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 6 January 2012

First, Keswick Hall in Charlottesville deserves many superlatives, many of which have already been mentioned here. Their "High Tea" over New Year's, however, needs substantial improvement. While service at this boutique 48-room hotel is generally outstanding, service and value at their afternoon "High Tea" was quite poor. With only a half dozen or so tables served our family group of six first waited 20 minutes before a waiter came. Prices as expected were high...$20-$28/person depending on whether you wanted "bubbly wine or cider" with your tea and scones. Half of us ordered the regular fare at $20 while half popped $28 for the additional beverage (which never came). Problem was only one compote of sandwiches and scones is provided per table--regardless of the number of people. Yes, maybe they add a few more pieces on to the compote for large groups, but when asked for additions we were provided with a firm "no." No refills thank you. This is way out of the spirit of an Orient Express facility...especially at $28\person. True, we all enjoyed the ambiance of the location, but service was rude and sparse at best. Following a complaint, a manager ("Jeanette") came out, having few people skills, and begrudgingly offered to reduce all six of us to the $22 fare and skip the beverages. What the heck kind of a compromise was that! She did bring out a few more sandwiches at one point. We've been to "high teas" the world over and this was the least enjoyable. True...they may have also been training a new waitress. Complaining to the day manager, Matthew promptly sent up a dish of chocolate covered strawberries as an apology--very nice touch, Matthew! Keswick Hall was a superb escape, but they really need to get their "tea" together. Four stars anyway.

Room Tip: Choose connecting rooms 27 and 29 or room 9.
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  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank prestonrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthiasSmith, General Manager at Keswick Hall, responded to this review, 9 January 2012
Dear "prestonrich":

Thank you for taking the time to review us. It is both gratifying and humbling to read your statement, "Keswick deserves many superlatives [...]." Gratifying because you awarded us four stars... humbling because there is more to the story... and you're absolutely right. We made a mess of your family's High Tea. It was, as you said, way out of the spirit of an Orient-Express facility. While I'm glad that we did make efforts toward an apology and partial recovery, by reducing the charge and also sending an amenity, you should not have endured such disappointment at Keswick Hall. Please feel free to contact me directly now, or during a future visit, so that I may have the opportunity regain your favor. Thank you again.

Very best wishes for a Happy New Year.

Matthias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Keswick Hall

Property: Keswick Hall
Address: 701 Club Dr, Keswick, VA 22947-2615
Phone Number:
Region: United States > Virginia > Keswick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Keswick
Price range (per night): $467 - $1,263
Hotel Class:4 star — Keswick Hall 4*
Number of rooms: 48
Official Description (provided by the hotel):
Discover Keswick Hall, a grand Italianate villa surrounded by a breathtaking 600 acre estate. Nestled in the rolling hills of Virginia's hunt country, bordering Charlottesville and the magnificent Blue Ridge Mountains, is a location best described by Mr Thomas Jefferson as "The Eden of the United States." With 48 unique and elegantly appointed guest rooms, relaxing spacious lounging areas with wood burning fireplaces, expansive terraces sharing unparalleled views, an abundance of sporting activities available, award-winning cuisine; makes this luxurious and inviting mansion truly the ultimate home away from home! ... more   less 
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Also Known As:
Keswick Hall Hotel Keswick
Hall At Monticello Charlottesville Keswick

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