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All reviews free laundry short pump home away from home place to stay laminate flooring front desk full kitchen long term stay the ice maker sized refrigerator small kitchen rooms are clean business center extended stay fitness room definitely stay here again very pleasant stay
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Reviewed 18 April 2018

I am staying for a few days now. The hospitality is great and the rooms are clean. The kitchen is great with basic amenities and i loved the rooms. the view is ok and everything looks brand new. They have business center to work if you do not have a laptop or something which is useful

Date of stay: April 2018
Thank rockers333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump, responded to this reviewResponded 18 April 2018

Thank you so much for taking the time to provide us your feedback. We are very happy to hear you are enjoying your time with us. Having recently completed renovations, we are glad that our updated amenities are meeting expectations. Also, we appreciate hearing you were able to take advantage of our computer space, as this was updated as well.
Hopefully you are able to explore Richmond a little while you're here and enjoy all Short Pump has to offer. From all of us here at Candlewood, we'd like to thank you for your loyalty, and wish you safe travels.
We look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

This hotel is in a VERY convenient location in the Short Pump (Glen Allen) area of Richmond. In fact, you can walk to many places including restaurants and grocery stores. Downtown Richmond is a little hike, maybe 30 minutes or so, but not bad. Having a kitchen with a full refrigerator was great, and the suite was relatively comfortable. Only complaint, and it is a big one, is the location of the heat/air unit. It's right beside the sofa so it's either to hot or too cold and even on low fan is very uncomfortable. We could not use this room. The bedroom, on the other hand, has NO heat or cool, instead relying on air from the living room to "ooze" in from the livingroom. It will be hot in there in the summer! Allowing dogs is a huge plus. Oh, and by the way, there is no carpet in the rooms, just cold floors.

Room tip: Top floor is quietest
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank cheathamhomeinsp2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump, responded to this reviewResponded 29 March 2018

Good Morning,

Thank you for taking the time to leave us feedback. We are happy to hear you enjoyed being in Short Pump. The convenience of our location is just one of the many perks of staying with us.
In compliance with our recent renovations, we have taken the carpet out of the rooms, as we are a pet-friendly hotel, in an attempt to eliminate any allergies associated with our furry friends! We hope this was not too much of a disturbance during your stay.
Hopefully a member of our staff was able to help you with the temperature of your room, the thermostat on the wall offers as a substitute to the mounted unit beside the couch. Perhaps next time we can place you in a room that is situated differently.
Our goal is to make every visit with us better than your last. If there is anything we can do do make your next stay more comfortable, please do not hesitate to reach out.
From all of us here at Candlewood, we'd like to thank you for your loyalty and wish you safe travels!
-Front Office Manager

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Reviewed 7 January 2018 via mobile

First and foremost the staff I encountered are top notch. There was a housekeeper operating a vacuum in the lobby area (I wasn’t quite to the front desk) that noticed me and turned off the vacuum so the front desk attendant could great me with a “Good Morning “. Outstanding!!!
There were noticeable flaws in the guest room however. The fail is the bathroom ceiling heater when turned on hummed very loud sounding like the motor was seized. Eventually the motor started. I don’t know if that is the way it’s designed or not.
Next is open wiring just hanging out of the bedroom wall Finally is the Contracor that installed the drywall in the bedroom missed cutting the holes for the scones on the headboard wall. Just makes me wonder about the rest of the project.
I would stay here for an overnight only.

Date of stay: January 2018
Trip type: Travelled with family
Thank 08VictoryVision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump, responded to this reviewResponded 10 January 2018

Good Morning,
Thank you for your feedback! We are so happy you were able to meet our friendly staff. We appreciate every guest that walks through our doors, and hope you felt that warm hospitality is our forefront.
Thank you also for bringing up your concerns with the room. Having recently completed a full property renovation I am sorry you had this experience. Some bathroom fans can be too loud and it sounds as if this one needs replacement. Also, no room should have open wiring. The previous light fixtures which were removed during renovations are now capped, covered and hidden behind the new headboard. It sounds like something shifted and I would very much like to fix this; however, I cannot find this this issue in any room. If possible I would like to know what room you were in so I can investigate. I can be reached at 804-364-200 x 7803.
We work hard to make every experience with us better than the last. We sincerely hope you will think of us for your next trip through Richmond.
From all of us here at Candlewood, we’d like to wish you a Happy New Year and safe travels!

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Reviewed 28 December 2017

We were greeted warmly at check in.. The room was sparse with plain beige walls. We loved the full size fridge. The bathroom was set up strange and the shower was a bit off center. Bed was fine. The faux wood floors were odd- did not enjoy them on cold bare feet. No extras at this place but an OK experience..

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bakerm2290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump, responded to this reviewResponded 29 December 2017

Thank you for your feedback. We're happy you were able to meet our friendly staff here at Candlewood!
We’ve recently completed a full renovation in which the wood flooring was installed in each room. Our goal is to make each room feel fresh and sanitary, and have been pleased with the results. Before your next arrival, please let us know if there are any further accommodations we may provide which might make your stay with us more enjoyable.
From all of us here at Candlewood, we would like to wish you a Happy New Year and safe travels.

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Reviewed 21 December 2017 via mobile

The good: good space, clean, great location, friendly employees

The bad: no portable cribs (really??) - really inconvenient for traveling parents. Didn't even think to ask because it's so common at every other hotel

Date of stay: December 2017
Trip type: Travelled with family
Thank Lakegrlva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this reviewResponded 23 December 2017


Thank you very much for staying with us. We are glad that you enjoyed your suite and the friendly staff. We are sorry that we do not have cribs available at check in, but the next time you plan to visit the area, please call us and we will be glad to accommodate any of your special requests. Have a safe and happy holiday season.

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