We stayed at the Residence Inn in Chester for one night on our way to North Carolina. We were able to get a fairly last minute reservation, and when we arrived, were able to find parking even though it was late on a holiday weekend. Check in went smoothly.
We were very impressed with the hotel and the room - you can tell that it's been recently renovated. The lobby was bright and airy, and very clean. Although we didn't get a chance to swim in the pool, we checked it out and it looked very nice. It is open until 11:00 each night. Our room was great - we had a 1 bedroom fireplace suite. It was clean, the kitchen was well appointed, and it was very quiet. The bed was comfortable, and the curtains kept the room nice and dark. We slept well, and would definitely recommend staying here again if it hadn't been for our bad experience the next morning at breakfast.
When we got to breakfast, there were several other families there eating. The food was ok for a free breakfast, but the area was very dirty and a lot of the food options had already run out when we got there at 9:00. There appeared to only be one person working in the area. We ate our food, and were just finishing up when the woman who was working began speaking on her cell phone. She proceeded to have a very inappropriate conversation, using frequent profanity - all within earshot of my 2 year old daughter. It was very rude and she did not appear to care that she was having her conversation in front of hotel guests. I stay at Marriott frequently, and generally encounter very good to excellent service. This was really disappointing - I could expect having to deal with rudeness or profanity from other hotel guests, but not from someone working in a customer-facing role at the hotel. Unfortunately, I wasn't able to get her name.
Based on the updated facilities, and comfortable and clean rooms, I am giving this hotel a 3 star rating - but the service was extremely disappointing.
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- Also Known As:
- Residence Inn Richmond Chester Hotel Chester