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Reviews (311)
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All reviewsfront deskcracker barrelroom was cleanparking lotwafflesoff the highwaymarriott pointsconvenient locationgas stationvery nice hoteleasy accesscomplimentary breakfastwould stay againstaying at this hotelfitness centerthe breakfast arealong drive
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Reviewed 15 December 2016

Staff (Jason, Tauri, and housekeeping (blond ponytail and tiny feet :)), were professional and very friendly! Really nice people! Have to give extra props to Jason who worked his "magic" as he made on-the-spot, last minute accomodations for my sister who was in a wheelchair to ensure she would be as comfortable as possible. He's a keeper! And, Tauri was very helpful with reserving another night's stay for which was also much appreciated. Didn't catch the housekeeping lady's name but we really appreciated all her hard work too and how sweet she was.

  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Service
Thank NoThanks54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this reviewResponded 19 December 2016

Many thanks for your kind comments on Jason, Tauri and our housekeeper - we take great pride in providing first class service to all our customers

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Reviewed 11 December 2016 via mobile

Perfect for what it is. Not a fancy hotel, and downmarket for Marriott. But newer, nice, clean, simple. No mugs here, only disposable cups. But free wifi and free breakfast. Lots of restaurants near by. Do remember to put out the do not disturb sign as housekeeping comes by bright and early.

Stayed: December 2016, travelled solo
Thank SeattleDoc2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this reviewResponded 12 December 2016

thanks for the feedback and recommendation

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Reviewed 8 December 2016 via mobile

Great friendly service, quiet room and good breakfast (poppyseed bread was excellent). Bathroom sink a little small. Bed comfortable, fridge and microwave. Bed was comfortable. Tauri front desk person was very cordial and friendly.

Stayed: December 2016, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this reviewResponded 9 December 2016

Thanks for the feedback and especially for mentioning Tauri - she is our superstar on the front desk

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Reviewed 3 December 2016

This location is your average Fairfield by Marriott property. Stayed in room 311 which had king bed, jetted tub in room, small microwave and refrigerator. Room was clean Location of room was quiet in spite of proximity to elevator. Parking was ample. Breakfast provided 6-10 am. Note: every staff member we encountered was pleasant, happy and smiling.

Room Tip: Room 311 is a good choice.
  • Stayed: December 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Paula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this reviewResponded 5 December 2016

many thanks for your kind feedback - we appreciate hearing from you

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Reviewed 21 November 2016

We stayed at this Fairfield for 2 nights while visiting family in the Richmond area.
The staff was most accommodating and friendly.
The breakfast variety was really good.
Our only problem was with our air conditioner and the staff had it repaired in short order.
Definitely would stay there again.

Room Tip: The hotel is set back off of route 10 so I don't think any room would hace a "noise" problem.
  • Stayed: October 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew M, General Manager at Fairfield Inn Richmond Chester, responded to this reviewResponded 23 November 2016

many thanks for your feedback - we appreciate that we were able to fix the a/c problem quickly - we look forward to welcoming you back again

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