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Reviewed 7 August 2018

I normally do not like to write bad reviews for places but I cannot keep quite about how horrible this stay has been. Our room has had a horrible ant problem the since we got here that has not been fixed. Then after booking our hotel and paying a week in advance we leave for the day and come back to find our room is flooded. I understand that happens at hotels but when it does they usually move you to a new room. So when we went to the front desk about our issue the manager acted like it was no big deal and they were not going to do anything about it. Finally after all of that we were told that we would be given two single rooms until the issue was resolved. That never happened. We are still stuck in the same room that flooded. So after still dealing with these issues at around 3 AM the night before last the fire alarm started going off. So we go out to check what is going on. My husband checks the closest stair well for an escape route only to see what looks like smoke in it. Long story short there was no fire. Someone took fire extinguishers and set a bunch of them off in the stair wells. The fire alarms went of twice again last night and we were told "something was wrong with the system" We then learned this place does not even have security cameras so they could not even figure out who it was. Now to top it all off AFTER paying for my room until Friday we are being told that they are overbooked and acting like we are going to have to find somewhere else to go. This is absolutely unacceptable and we will not be staying here again!

Room tip: Book another location
Date of stay: July 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank analaura s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this reviewResponded 7 August 2018

Analaura, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we have shared your feedback with the appropriate individuals in our team, and we’re working with them to make sure what you experienced is not repeated in the future. We hope you will consider giving us a second chance so we can prove this is not typical of our service.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018 via mobile

Good location, restaurants/grocery store/ gas station in walking distance. Employees are 10/10, especially Promita and Haider!! feels like home with friendliness and accommodations from staff are pristine.

Date of stay: March 2018
Trip type: Travelled solo
Thank Juliette J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this reviewResponded 24 March 2018

Juliette, thank you for your glowing review of Extended Stay America. It's great to know how much you enjoyed your stay and that our facilities and service were to your satisfaction. Your compliments have been shared with Promita and Haider, and they are very appreciative of your recognition. We look forward to welcoming you back soon.

Sincerely,
Hotel Management

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Reviewed 5 March 2018 via mobile

Everything was horrible ! The rude owner (? Or manager) just walked around with bare foot! They didn't even clean the reserved room , first we headed to an occupied room and scared the slept man
The WORST experience ever !

Date of stay: September 2017
Trip type: Travelled as a couple
Thank saaaraahss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this reviewResponded 6 March 2018

Thanks for being our guest. We sorry for the service issue you encountered and our front desk staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you both our true hospitality the next time you return to this area.

Sincerely,
Hotel Management

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Reviewed 9 February 2018

I have tried many ESA hotels and so far this one is able to handle the not so typical customer needs. Since I am a night worker this requires the staff to change their routine. The Check in staff took extra time to make sure they understood what I needed. The room was very clean and everything was in proper working order.

Date of stay: February 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Luke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this reviewResponded 9 February 2018

Luke, thank you for being our guest at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with the exceptional service from our staff. We will share your compliments with our Front Desk team. Thanks again, and we look forward to seeing you again soon.

Sincerely,
Hotel Management

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Reviewed 30 January 2018 via mobile

I needed a quick over night stay.
This hotel fit the bill perfectly for me.
The concierge was helpful, polite and professional.
The room wasn’t fancy, but it was neat, clean and quiet!
I really liked that there was a Costco and a CVS ( drug store) in walking distances as well as the Red Robin.
I would definitely stay there again!
Lin K

Date of stay: January 2018
Trip type: Travelled on business
1  Thank Lin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this reviewResponded 30 January 2018

Lin, thank you for sharing your nice comments regarding your stay with us at Extended Stay America. It's great to know you were happy with your room, and we take pride in providing friendly service and comforts for an enjoyable stay. We look forward to welcoming you back again soon.


Sincerely,
Hotel Management

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