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“Bottomless Fries”

Red Robin Burgers & Drinks EMP
Ranked #65 of 331 Restaurants in Provo
Cuisines: American
Good for: Child-friendly, Groups
Restaurant details
Good for: Child-friendly, Groups
Reviewed 6 April 2018

Our family went here for dinner last evening. There is always a wait for a table. We waited about 30 minutes at 7:30pm on a Wednesday evening. When they took us back to our table in a back booth we walked past 5 different open, empty tables that were large enough for our family. That was disappointing. They need more servers if they cannot use all their tables and they are making customers wait to be seated. I hope they figure that out.
We enjoyed the food. Our server was great. She kept the French fries coming. Our burgers were hot and fresh. We enjoyed trying the different dipping sauces for the fries. I had a burger with a fried egg and bacon on it and it was one of my favorite burgers I have ever had.

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Thank MickeysBestPal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 68 reviews

Reviewed 27 January 2018

The atmosphere here is casual and often times rather noisy as they stay pretty busy. The food is always very good and they do have healthier options if you are not into burgers. They have a few wraps, salads and soups too. They have good sauces, drinks and a good variety and their prices are ok as well.

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Thank Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2018 via mobile

A group of use had been shopping and decided a hamburger would be great. All of us ordered the “special double with pepper jack cheese, salsa”
Our waitress was very attentive are drinks arrived quickly.
The food arrived and all fries and hamburgers were cold, the tasted like a microwaved meat patty, the waitress quickly changed our fries for hot ones, one of use had a new hamburger the other 3 of us didn’t eat the cold hamburger. Red Robin manager was quick to come and make things right for us, the waitress must have said something to him.
We will definitely return as food prior to this has been excellent

Thank phyllis a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018

Server: Tyler
I'm writing this for you... we've been attending this location for YEARS, and you ruined it for us tonight. Totally rude, dismissive, and unapologetic.

After experiencing subpar service, you dared to question my wife after asking us “how was everything” just because she hesitated to answer “good” immediately. Lol, we would've moved on and never made this a big deal. In fact, we were even going to leave you a good tip, but no...

Want to know the reason she waited for a second to reply? She didn't want to make you feel bad... YOU KNEW your service was abysmal, and yet, you insisted (verbatim) that “it wasn't your fault” and “there is nothing I could have done” over and over. You should've said, “My apologies guys, the kitchen was running behind,” even though it wasn't, but we would've cut you some slack.

Heck, next time, when you ask people “how was everything” don't try to read into things too much, you are not a body language expert, and you sure as heck could've saved you and yourself a headache, and a ding to the restaurant's already faltering reputation.

Sad... because the food is actually tasty.

Such a shame... other servers tend to be a bit more responsive, and not low-energy like you. With your energy and lack of customer service 101, I'd recommend looking for a government job instead.

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Thank Quasimeon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2017 via mobile

Interestingly enough a great salad and a few fish dishes make a full enough menu to find something enjoyable.

Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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