Booked a room at this hotel for a weeklong stay. On day 2 after a long day of work I returned to my room to see water standing in the bathroom floor. The front desk manager advised she would send someone up to “assess the situation”. While extremely polite, the front desk manager advised me that the hotel was sold out and there was nothing that she could do to accommodate the inconvenience. This is disconcerting because she further advised if the room is in habitable she would simply offer me points and wish me well?? Certainly this cannot be how a Hilton property operates... Fortunately there was a cancellation and I was able to get into another room. A+ to JD and Stephanie who reported to the room immediately, assessed the situation and helped me to get moved to the replacement room. They were awesome! But the policy at this property relative to problems in the room are questionable and frightening for an out-of-town guest. I will be elevating this one.
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- Also Known As:
- Hampton Inn & Suites Ogden Hotel Ogden
- Hampton Inn And Suites Ogden
- Hampton Inn Hotel Ogden
- Hampton Inn Ogden
- Ogden Hampton Inn