I booked a 3 hour trail ride with my family including my parents who lived in the area at one point with our exchange student from Norway. We also booked the overnight stay in the Hogan with a meal. Due to some "lack of communication" within the Black Family the Hogan stay and dinner for 8 did not happen. I was asked to pay in full 6 months in advance and so I did trusting to get the services agreed upon. I was told I would have the $360 refunded to me for us not receiving the services purchased. When I did not see the refund, I offered to receive a credit to a future ride as an option. Despite numerous attempts and a verbal commitment to have my money refunded it has not happened in the 4 months I have been trying since. I should have looked at the other reviews more closely as I see this is not the first time this has happened. DO NOT USE THIS COMPANY> YOU WILL BE TAKEN!!! It is unfortunate that there are people/business's that still operate in such dishonest manner. It really tells me of their character!
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