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“Wonderful side canyons but lots of problems with houseboat”
Review of Bullfrog Marina

Bullfrog Marina
Ranked #2 of 2 things to do in Bullfrog
Attraction details
Reviewed 6 April 2018

We went to Lake Powell in order to get to the un-flooded side canyons (the dam tragically drowned some of the most incredible canyons in the country, so it is difficult for us to take any pleasure in the lake, although it does offer views of beautiful canyon walls and some narrows). It was a challenge to get into those side canyons, given log-jams where the lake meets the side canyons and thick, quicksand-like muck, but after about an hour's slog, we managed to get into several of them, which made the trip worthwhile. While the staff at Bullfrog were terrific (e.g., Josh, who transports people's stuff, was extra helpful), the timeliness of getting our boat and the condition of the boat (47-ft) were not. Here is a list of the problems that my son compiled:

Waited for 2 hrs for briefing before departure, and then after 45 minutes on the water, we sat dead in water for almost another 2 hours because LH motor died due to electrical issues. The mechanic that finally arrived was very helpful, efficient and got the job done quickly once he got there.

Throttles were not synchronized, making it hard to keep the boat pointed straight.

LH motor won’t go past 4K and RH revs fine, again making it hard to keep the boat pointed straight.

Tachometers intermittently go out of whack, and are inaccurate.

Generator bogs down frequently and dies randomly with only small electrical loads on, then quit starting altogether on final day.

Whole boat vibrates at times when outboards are idling. Very odd.

Microwave worked only intermittently. (Perhaps a poor electrical connection)

Light in rear bedroom so dim as to be useless.

Multiple outlets dead.

Gps/Depth gauge work intermittently but don’t seem to be at all accurate.

Cracked and sheared welds on upper deck railing in multiple places-should be re-welded.

Circuit breaker board poorly labeled, very hard to operate electrical systems.

Date of experience: March 2018
1  Thank RiverRaftingMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 25 reviews

Reviewed 27 October 2017

Full hook up rv park at Bullfrog Lake Powell was the worst park I have ever stayed at for the price unpaved roads and sites, sites full of goat head stickers and showers and restrooms dirty and lock never worked to get in. Left there and went to the primitive camp ground at Bull Frog Lake Powell much better paved roads cement parking clean restrooms and much cheaper price. Picture on web site is not of the full hook up campground do not be fooled.

Date of experience: October 2017
4  Thank drohan2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

Condition of houseboat very poor. Lounge chair broken and unable to use, tears in upholstery, leaky faucets x 2, towel racks broken or missing entirely. GPS didn't work - satellites didn't connect, dirty - crackers in couch cushions, back door curtain filthy, bedroom walls dirty. One of the kitchen cabinets was missing an entire hinge and would fall when opened. Forgot to give us one whole bag of towels so we had to wait to leave in the morning (after paying to preboard) after office opened so we could get the towels.. Generator did not work for 24 hours. Had to move boat for cell reception to call to get the generator fixed and then took a day for mechanic to get part and come back and fix. Hot water connect under kitchen sink leaked. Water from kitchen sink was running directly into the lake. Two sets of the windows were taped shut (next to boat driver and one bedroom). We were told that because it was late in the season the boats are in poorer condition. If this is the case, there should be time marked off midseason for repairs. This was clearly an older boat with pieces of the side completely torn off. We were very disappointed. Part of the reason we picked the Luxury Escape was because we wanted to ensure we had a nice boat for our first family vacation with our grown children. The manager upon return argued with us, saying that we were given two plastic packets for our paperwork and wanted to charge us $50 since we only had one. She said she was certain we had two packets because she checked us in. In fact, it was another woman, Jessica, that gave us the one packet when we were given the houseboat instructions when preboarding later in the evening. Supposedly the other packet was for our son’s powerboat. Another girl gave our son (he booked the speed boat separately) the speed boat instructions and he was just given a paper checklist (not in a plastic packet). The manager backed down when we produced the checklist for the power boat, which my son had given to me for safekeeping in my travel folder, since the person who gave him the instructions had just given him the loose piece of paper and told him to make sure he had it upon returning the boat. It would have been easier if it HAD been given to us in a plastic packet! I'm not sure why the manager would argue with a customer over the cost of a plastic packet, especially after we had just told her about all the problems we had with the boat. The speedboat was also dirty and in poor condition. Why isn't there a checklist for the cleaners and mechanics to go over to make sure the boats are clean and in good mechanical condition before being sent out???

Date of experience: October 2017
4  Thank Lori_LS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017

We spent 7 days on Lake Powell during the last week of September in a houseboat rented from Bullfrog Marina. Air temperature and water temperature were both around 74 degrees most of our trip. I love Lake Powell and its beautiful canyons. We really did have a wonderful time.

Unfortunately, our trip was plagued with problems with the houseboat. Several things were not working including toilets, oven, and microwave. We had generator problems and, on the last day, one of the boat's engines would not start. Ultimately, Bullfrog made it right with us by giving us a credit for part of our rent.

Then we get home and there is a new $150 charge on our credit card. We called and were told that we didn't leave the boat clean enough. Really?? This charge just added insult to injury. What a ridiculous way to treat a customer that already had a terrible experience with the boat.

Date of experience: September 2017
3  Thank tenaciousd68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 August 2017 via mobile

This was our 5th houseboat trip. Out of the 7 days we had the houseboat 4 days we had only one motor. After that was fixed the generator stopped working, 2 days to fix it. Very little maintenance done on the house boat, a lot of things didn't work. No GPS no depth finder, no compass. Don't rent a house boat from this company, they are running the business into the ground. Aramark is the owner.

Date of experience: August 2017
4  Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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