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Reviewed 6 April 2018

Great for families. Kids loved pools, main pool is warm, lazy river is really fun and water park is great. And landscape is perfect for a morning run and play golf. On Monday there were not that many activities but we spent a really good weekend recharging your body and soul.

Date of stay: March 2018
  • Trip type: Travelled with family
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Review collected in partnership with this hotel
Thank ropadilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Director of Rooms at The Woodlands Resort, responded to this reviewResponded 10 April 2018

ropadilla, Thank you for reviewing your stay. We are pleased that you enjoyed Forest Oasis: Lazy River & Waterpark. We appreciate your feedback and look forward to seeing you again soon so that you may enjoy our many amenities during another recharging stay.

Best regards,
Bastian Gabriel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Our family needed a few days of rest, relaxation and time to reconnect. We are a family of four with our kids being 15 & 13. Your resort was a perfect fit! The awesome pool area, delicious restaurants, running trails, gym and fishing spot provided exactly what we needed to make everyone happy!!We stayed on the Aviator’s Landing floor which provided a well stocked lounge, delicious breakfast and hor d’oeuvres. Meredith Terry and her team did a great job making sure guests had everything they needed. Our room was pristine and the beds were incredibly comfortable. Our family enjoyed the resort and definitely will be back!

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Director of Rooms at The Woodlands Resort, responded to this reviewResponded 10 April 2018

Lisa, Thank you for your feedback. We are thrilled that your family enjoyed some much needed relaxation and time to reconnect during your stay. It is our pleasure to serve you during your stay, and we hope to have the opportunity to do so again soon!

Best regards,
Bastian Gabriel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Teach your employees about service and being more customer oriented. It doesn't matter how clean the property is, how beautiful it is, or how good the food is if the employees are rude or have poor service.

Date of stay: March 2018
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
Thank pollyhanff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Director of Rooms at The Woodlands Resort, responded to this reviewResponded 9 April 2018

pollyhanff, Thank you for your review. We apologize that your interactions with our staff were not as exceptional as they should have been. Please know that customer service is of utmost importance to us. We kindly ask that you reach out to us at feedback@woodlandsresort.com so that we may learn more and have the opportunity to reinstate your trust in The Woodlands Resort.

Best regards,
Bastian Gabriel

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Reviewed 4 April 2018

We were disappointed that the slides were closed on Easter Sunday, it’s the only reason we booked our stay there. When we asked if they could open the slides we were just told that the slide guy had gone home. Understaffed & no one there to really ask or fix the problem

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Katy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

We had a soccer tournament in the Woodlands over the Easter weekend so we came up Thursday to spend a few days as a family. Great atmosphere, great service and the kids loved the lazy river, water slides and multiple pools. Food was great and the service was even better. We will definitely be back.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gdprice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Director of Rooms at The Woodlands Resort, responded to this reviewResponded 9 April 2018

gdprice, Thank you for your review. We are thrilled that you enjoyed your family getaway before the soccer tournament. We appreciate your feedback and look forward to seeing you again soon!

Best regards,
Bastian Gabriel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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