In September 2013 traveled to South Padre for a family vacation. Paid for 3 day stay and a deposit that was for DAMAGES to the property. They also allowed pets with no pet deposit. We were allowed to take three dogs. Upon arrival the upstairs unit had a large amount of ants and a lack sufficient bedding for guests, and no toilet paper. At the end of our stay both units were cleaned, washed all their towels, and mopped their floors prior to departure. Even though in the agreement they state to make a good faith effort to return your damage deposit in 48 hours the credit was not issued for 9 days after departure. More importantly THERE WAS NO DAMAGE TO THESE UNITS however Padre Getaways withheld $60 from our DAMAGE DEPOSIT for FINDING DOG HAIR! Padre Getaways claimed they were charging additional cleaning fees in addition to what we already paid. You don't allow pets without a general expectation of residual pet hair! But, the height of audacity was the property management company indicating their maids were down on their hands and knees with a lint roller to remove the dog hair found on bed sheets! This is not damages! This place is a JOKE AND NOT RECOMMENDED to anyone unless you want to pay additional fees! We will never rent from Padre Getaways again!
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|