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Reviewed 15 June 2018

Very dissatisfied with this motel. There was an extension cord to plug in room lamps and any personal items. Lamps that didn't work. Disconnected smoke alarm, hole in the wall, phone line cut, shoe print on the bathroom door.

  • Stayed: May 2018, travelled solo
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Review collected in partnership with this hotel
Thank Amy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8sanmarcostx, Manager at Super 8 by Wyndham San Marcos, responded to this reviewResponded 16 July 2018

Dear Guest,

Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018

We checked in with 2 kids. Had an easy check in. Breakfast satisfying. Helpful staff. Rooms good conditon. Clean and No smells. Pool area clean and well shaded. Location was ideal. Close to highway and downtown. Felt very safe and not alot of night noise.

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank cibb212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8sanmarcostx, Manager at Super 8 by Wyndham San Marcos, responded to this reviewResponded 16 July 2018

Dear Guest,

Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in town. We appreciate the opportunity to serve you.

Sincerely,
Hotel Manager

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Reviewed 1 June 2018

Considering it was Memorial Day weekend the price was fair. Room was clean and presentable. Only complaint was the commode's tank would not hold the water to flush. I improvised by using a bucket I had. The fridge's temperature knob was missing and it didn't feel cold. I used a cooler and ice from the ice machine. Pretty quiet considering it is located next to I-35. A couple of fast food restaurant around the corner.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank diazr001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8sanmarcostx, Hotel Manager at Super 8 by Wyndham San Marcos, responded to this reviewResponded 8 June 2018

Dear Guest,

Thank you for taking time to offer positive comments about our hotel. I’m glad you like our good prices, quiet and convenient location and more. I’m sorry about the toilet issue and the fridge temp, but I’m glad these things didn’t detract from your stay. It’s a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we’ll be here for you.

Sincerely,
Hotel Manager

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Reviewed 3 April 2018

Definitely needs some major clean up. Walls,doors, and sheets were stained! Microwave and fridge really dirty. I won’t stay there again.

  • Stayed: March 2018, travelled with family
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    • Location
    • Sleep Quality
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Review collected in partnership with Super 8
Thank brendav74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8sanmarcostx, Webmaster at Super 8 by Wyndham San Marcos, responded to this reviewResponded 11 April 2018

Dear Guest,

Thank you for sharing your experience. We apologize for failing to meet your expectations during your recent stay with us. Please rest assured, we truly value your feedback and would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong.Again, we apologize and look forward to hearing back from you in the near future.

Sincerely
Hotel Manager

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Reviewed 17 March 2018

  • Stayed: March 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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