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All reviews macaroni grill home depot kitchen appliances evening snacks front desk small basketball court sales manager walking distance extra room queen bed small things outstanding staff parking lot gas grill wonderful customer service nice outdoor pool austin round rock
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Reviewed 29 September 2018 via mobile

Hotel has been renovated recently.Public spaces are great for gathering with a large group. The hotel was clean and the staff was friendly and helpful thank you for a wonderful homecoming weekend!!!
Location is also very convenient and a restaurant within the parking lot was very handy!

Stayed: September 2018, travelled with family
Thank jspence79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2018

This property has some outdated finishes in the rooms, but for the price and number of bedrooms we wanted, I didn't mind overlooking these small things. Having a private bedroom and bathroom and letting your two teenage boys have their own bedroom and bathroom means more to me than seeing updated flooring in the kitchen or a more trendy living room couch. Front desk staff were always friendly when we walked by. Laundry room was great. Beds were comfortable and breakfast had lots of selections to choose from. Bathroom shelf on wall was a nice touch for added space to hold toiletries. Doors were a bit squeaky in our unit and the shower whistled at times after running for a few minutes. Overall, a great stop to rest for the night while we stayed busy around the city for three days.

Stayed: August 2018, travelled with family
Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oscar S, Manager at Residence Inn Austin Round Rock, responded to this reviewResponded 24 August 2018

Thank you for staying at the Residence Inn Austin Round Rock and we hope you choose to create more memories with
us whenever your travels bring you back to Round Rock.

Sincerely,
Oscar Soriano
Assistant General Manager
Residence Inn by Marriott Austin Round Rock
Oscar.Soriano@interstatehotels.com
5127332400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2018 via mobile

Old dated and filthy hotel, especially the carpets. This hotel definitely needs a complete renovation! Pool small with no umbrellas! Fitness room incomplete it had the size of a small loundry area. Also we learned that they do nothing for Platinum members. Never go back there again!

Stayed: June 2018, travelled on business
Thank Iminay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oscar S, Manager at Residence Inn Austin Round Rock, responded to this reviewResponded 28 July 2018

Thank you for choosing to stay at the Residence Inn Austin Round Rock and providing your feedback.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel teams to help improve in these areas.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2018 via mobile

I arrived for 3 weeks with my wife and was given a suite which was overlooking the back of home depot. I am a platinum for live member and had expected a better room. We were told that the hotel was full and because we arrived on friday night we would have to wait until sunday to get a better room. The next room was perfect except for the fact that we had various problems with our kitchen appliances which meant that we got a different refrigerator and dishwasher and we had various leeks in the kitchen. The pool was lacking any shade which meant that it was not usuable in 30+ temperatures. The fitness room was soo small it was unusuable also. Most of the staff were very friendly but couldn’t change the old hotel. Next time i will not be staying here. You can better go to the Domain

Stayed: June 2018, travelled on business
Thank davebO4675BR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oscar S, Manager at Residence Inn Austin Round Rock, responded to this reviewResponded 26 July 2018

Dave,

Thank you for staying with us and for providing feedback on your stay. I have informed the appripriate team members to better improve the experiance for our Platinum members. We are working on some hotel updates and hope you get to experiance them in the future. Travel safley.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018 via mobile

We checked in on a Friday to attend a family function and stayed a total of two nights. The rooms were small, the hotel has a rundown air about it. On the back of our bathroom door was dirt or something I have been splattered and look like it had been there for a while. The walls are absolutely paperthin and our next-door neighbors were very noisy. We are members of Hilton honors and we stay at a lot of Marriott resort properties and this does not rise to the level of what we are used to finding. The staff was nice however just don’t do it. Get into our room alone was like walking through a maze and not a friendly one. The pool was tiny. Parking was limited. We were just not place with our stay. We traveled as a couple plus our teenage son. We didn’t travel with a lot of stuff but it still felt like the room was really small. Our window opened up to look out I onto a Home Depot. when we go back this will not be where we stay.

Stayed: July 2018, travelled with family
Thank Kimberly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oscar S, Manager at Residence Inn Austin Round Rock, responded to this reviewResponded 21 July 2018

Thank you for choosing to stay at the Residence Inn Austin Round Rock and providing feedback!

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to improve.

Once again, thank you for your valued feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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