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Reviewed 28 June 2016

We stayed here with a youth sports team and many teenagers. The staff did a good job in keeping the room clean and keeping the buffet breakfast stocked. Several other teams were here on the same weekend, so the hotel was crowded with many rowdy kids. Would not recommend as a romantic getaway, but if you are looking for an inexpensive, clean hotel with a good breakfast and easy access, then this is your place!

Room tip: 2nd floor away from elevator was a quiet location.
Date of stay: June 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Greg G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TMIHospitality1, Manager at Fairfield Inn & Suites Dallas Plano, responded to this reviewResponded 7 July 2016

Dear Gregaustex,
Thank you so much for your review! I am happy to hear that you were pleased with your room and breakfast. We look forward to seeing you again the next time you have sports in Plano!


Kind thanks,
Lisa H.
General Manager

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Reviewed 1 June 2016

This is centered right in the middle of the Baylor Heart Hospital and Baylor Cancer Hospital. These people know your stress you are going through and will help in any way with any thing so you can get through your day. They prayed with me, they heard me cry and they soothed my fears. My room was always ready and fresh every time we entered it. I am so thankful they were there for us with such great service.

Room tip: I do not recommend an adjoining rooms.
Date of stay: April 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank liz2bad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TMIHospitality1, Manager at Fairfield Inn & Suites Dallas Plano, responded to this reviewResponded 7 June 2016

Dear Liz2bad,
Thank you so much for the great review! I am so happy to hear that although you were going through a very stressful time, our staff was able to help. Thank you again!

Sincerely,
Lisa H.
General Manager

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Reviewed 25 May 2016

When we checked in, we noticed the hallways smelled of smoke. The room was fine but had a musty smell to them. The staff was outside smoking every time we went downstairs. I would stay recommend the Courtyard as an alternative to this hotel.

Date of stay: May 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank miller3236
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TMIHospitality1, Manager at Fairfield Inn & Suites Dallas Plano, responded to this reviewResponded 10 June 2016

Dear Miller3236,
Thank you for taking time to fill out a review. I apologize for the odors you experienced during your stay, as that certainly does not sound pleasant. This is an issue that I will address with our housekeeping team to ensure that any smells are properly neutralized in the future. I will also be speaking with my team regarding the proper time to take breaks, and stress with them that guest service is our number one priority. We hope that you will reconsider and allow us another chance to impress you, when your travels bring you to the area again.

Sincerely,
Lisa H.
General Manager

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Reviewed 1 May 2016

Been to this place a number of times but only now reviewing it. Friendly and efficient staff more than willing to help out. Breakfast in the lobby is pretty standard, but pretty good compared to many - no complaints. There's a small area of snacks for when you get the munchies late night (there is a night staff!) and other "I forgot that!" items when in a pinch. The rooms themselves are clean and well done - a fridge is certainly welcome and you get the standard ironing board and iron too. Bathrooms have adequate shower pressure, hot water, and amenities - and a hairdryer if you need it. No complaints there. Nice to have a choice of not needing room service if you feel you don't need it (and you get hotel points for saving them effort each time too, but you have to ask explicitly before 2AM on cleaning day!) If I had anything to complain about it would be the garish blue and cocoa carpeting added with a recent remodel. :-) Overall, this is a great place if you have business in Plano.

Date of stay: April 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank cuhnayjun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TMIHospitality1, Manager at Fairfield Inn & Suites Dallas Plano, responded to this reviewResponded 6 May 2016

Dear Cuhnayjun,
Thank you so much for the fantastic review! Though I'm sorry to hear you do not like the carpet, I am thrilled to hear that you enjoy your room, bathroom, breakfast, market, and especially the staff. We look forward to seeing you again soon!

Sincerely,
Lisa H.
General Manager

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Reviewed 30 April 2016

Recently we stayed at this Fairfield Inn for a baseball tournament. The staff was amazing and fun. Ebony and Ryan checked our group in and were so friendly. The rooms were nice and clean, we got the adjoining suite like we requested. Knowing that our group would likely have to be at the ball fields by 0700 they offered to open the breakfast buffet up early so the boys would get some food. I have never had a hotel go that far above and beyond. Excellent job Fairfield and a super shout out to the fabulous employees (all of them, from the front desk to the housekeeping). Give those peeps a pizza party, they made our stay awesome and fun...........
The HEAT baseball club

Date of stay: April 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank wineaboutit1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TMIHospitality1, Manager at Fairfield Inn & Suites Dallas Plano, responded to this reviewResponded 6 May 2016

Dear wineaboutit1234,
Thank you so much for your fantastic review! I am very happy to hear that your entire baseball team enjoyed their stay. We very much enjoyed having you stay with us, and we look forward to hosting you again the next time a tournament brings you our way. In the meantime, I will definitely see what I can about that pizza party. Have a great day!

Kind thanks,
Lisa H.
General Manager

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