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Reviews (59)
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Reviewed 15 March 2018

This property is a substantially inferior rendition of the usual experience for this brand.
And it is SUBSTANTIAL - staff, alertness, breakfast coffee, housekeeping.... And sound proofing.

Try to AVOID if u can afford it

Stayed: March 2018, travelled on business
Thank Jeffrey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this reviewResponded 16 March 2018


Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Christi Patton
General Manager
Comfort Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2018

Overall the staff was nice, check in was good and fast....first time staying here usually stay down the road at the Hampton Inn or Hilton Garden....but booked this last min. for a week.....breakfast was ok....wish they had a better selection of items so I stuck with oatmeal....the lady was nice, friendly....the only thing negative was the internet....it was soooo slow....they really need to get better internet connections. bed was ok.

  • Stayed: February 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank raddog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TXA97, Manager at Comfort Inn & Suites Odessa, responded to this reviewResponded 27 February 2018

Dear Arturo,

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding hotel breakfast and the internet on your recent visit. I have shared your feedback with our breakfast attendant to make sure we are giving enough choices each morning and with our internet provider regarding the internet speed to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Odessa.

Kind regards,

Christi Patton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2017

Stayed here for a quick one night turn around. Finding a room in Midland/Odessa at the last minute is really, really tough! We were lucky to find this one. Just an OK place. Nothing special nor unpleasant either. Just OK. Beds was kinda hard. Wifi was respectably fast. Very spartan throughout. I've attached a picture of their Business Center. What a hoot!
I'd stay here again but only if nothing else was available.

  • Stayed: December 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Tupelo010835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this reviewResponded 9 December 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I am sorry that you felt our beds were hard as we strive to make our rooms comfortable. We strive to provide the best in all areas of service including high speed internet. I apologize that our business center did not offer you what you needed. In 2018 we will be going through our renovation to Move to Modern. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Christi Patton
General Manager
Comfort Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017

We had an ADA room and it was very large with good spacing. Some ADA rooms have a lack of space but this did not. The shower had plenty of assist bars, The computer in the business center was very hi speed. Lobby area neat an open.
The hot water was very hot and the towels while nice were limited in number.
At check in Sandi was very sweet and polite asking if there was anything she could help us with to make our stay more enjoyable such as restaurants in the area.
Breakfast was really good with little pigs in a blanket, a good variety of yogurts etc. Waffle was the state of TX- :)
This is a good clean well priced place to stay.
If you read my review, please give it a helpful vote. Thanks

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 02corvette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TXA97, Manager at Comfort Inn & Suites Odessa, responded to this reviewResponded 31 October 2017

Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your comments and look forward to seeing you the next time you are in Odessa, Texas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2017

If you cannot sleep without the rumbling of trucks and 200 db mufflers on the cars at the stop light this is the place for you. Traffic noise is incredible, so you will sleep well. The first two (2) sets of keys would not work and then I was told that they were having trouble with the locks on that room and was reassigned to another room. The alarm clock did not work. Bath linens were badly stained. The bottom fitted (?) sheet had piled up so badly it seemed you were sleeping on sandpaper and it was completely worn out. You could literally read a newspaper through it & I did. The frozen eggs and the liquid concentrate coffee served for breakfast were not edible. Other that that everything else was fine. Front desk, friendly and the room clean.

Room Tip: None available
  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank 1964tiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this reviewResponded 25 May 2017

Thank you for providing your feedback on your experience at our hotel recently. I apologize for the issues you had encountered while staying with us. I have shared your comments about your experience with our Breakfast Attendants and Housekeeping Manager. I hope you will stay with us again on your next trip to Odessa, Texas so we have provide a great experience at our hotel. We will be making improvements to our operations with your feedback in mind and would like the opportunity to show you we can do better. Please contact me next time you are in the area so I can provide you with a discounted rate and the experience we hope all of our guests receive while staying with us. Kelly Castillo - Manager

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