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All reviews window seat room was clean biscuits and gravy yogurt waffle maker continental breakfast would stay here again pleasant stay the breakfast area first floor great place to stay san marcos easy access microwave texas gruene river
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Reviewed 25 January 2018

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MasterkeyHospitality, Guest Relations Manager at Microtel Inn & Suites by Wyndham New Braunfels, responded to this reviewResponded 25 January 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 January 2018

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MasterkeyHospitality, Guest Relations Manager at Microtel Inn & Suites by Wyndham New Braunfels, responded to this reviewResponded 24 January 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 January 2018

Many issues here outlined briefly for the tldr;

-Initial room had a non functional phone, non functional bath, and tiny tv
-New room has a non functional phone, bath was okay, tv was still small.
-Breakfast was a joke, a couple of micro apples, some packaged danishes, cereal, and a waffle maker.
-Both bathrooms smelled strongly of mold
-Bed was quite uncomfortable.
-Price was cheap I guess.

I've stayed at microtel often before, but we're seriously considering not coming back to any if this is the quality they are accepting these days. We had to move rooms as the bath tub was non functional, thankfully we didn't need to make a call. Location was pretty daunting. Overall very disappointed.

Room tip: Ice machine is on floors 1 and 3.
Date of stay: January 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Donald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyHospitality, Hotel Marketing Agency at Microtel Inn & Suites by Wyndham New Braunfels, responded to this reviewResponded 17 January 2018

Dear Donald,

Thank you so much for taking time out of your schedule to post a review about your recent stay at our hotel. I apologize that we failed to meet your expectations during your stay with us. I will address all the negative aspects of your stay with my housekeeping, maintenance, and front desk staff to ensure that these events do not reoccur in the future. Thank you for letting us know and hence allowing us to improve.

Best Regards,
The Team at Microtel Inn & Suites New Braunfels

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Reviewed 10 January 2018

The morning front desk lady was impolite and came off uninterested in her job. My wife asked if they still served the microwavable sausage and biscuits and was told no, we jyst serve the basic breakfast now. My wife is a diabetic so it didn't leave her with a lot of options.
At check out my wife told the same lady that the television was acting weird and she sighed and said she'd have maintenance check it out.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank bradleyl983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyHospitality, Hotel Marketing Agency at Microtel Inn & Suites by Wyndham New Braunfels, responded to this reviewResponded 10 January 2018

Dear Valued Guest,

Thank you for taking the time to write a review regarding your recent stay at our hotel. We sincerely apologize for the inconvenience caused by our staff. I have shared your feedback with our management team and will ensure all the required actions are taken to solve this issue and guarantee that it will not happen again. We are looking forward to welcoming you once again to overcome you impression of our staff.

Best Regards,
The Team at Microtel Inn & Suites New Braunfels

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Reviewed 5 January 2018

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MasterkeyHospitality, Hotel Marketing Agency at Microtel Inn & Suites by Wyndham New Braunfels, responded to this reviewResponded 5 January 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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