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“Brilliant location, lovely property”

Review of Parque Santiago 3

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Excellent
20 reviews
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Overview
Villa -
3 Bedrooms, 4 Bathrooms, Sleeps 7
Playa de las Americas, Tenerife, Canary Islands

Reviews from our community

Excellent - based on 20 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
Poult15
County Cork, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Robbery at Villa 21 Avoid”
Reviewed 15 June 2015 for a stay in June 2015
1
person found this review helpful

We stayed in Villa 21 PS 111 in June 2015. The Villa was robbed 4 days into our holiday. Many personal items and cash were stolen. I informed Susan (Management Villa 21) immediately who gave me the impression that robberies are common or at least were recently. I feel we should have been informed to be extra vigilant. I reported to the National Police, no one came to inspect the property, not Susan (to see if any items belonging to the Villa has been removed) and not the Police. We have a police report. We were asleep when this occurred and all doors were closed. It had a bad effect on our experience at this Villa. I said to the owner INNA we are thankful that our children were not harmed. I would highly recommend that the villa needs some improved maintenance regarding the outer shutters and interior doors, several of which are faulty. I feel we should have been informed to be extra vigilant. I noted that no-one came to inspect the property to see if any of their own personal items were removed. When we returned home I informed the owner of the experience which she knew about from Susan, and that I would be posting on TripAdvisor to advise future customers. The first reply I got from Inna was of regret that it happens and she even offered to refund some costs, for which I would have been greatful (and I never asked for compensation from her). But this is where the offer ended. The following emails were unbelievable she accused us of leaving our children alone ( where she got this is beyond me, as this would never happen), she then accused us of making the robbery up and then accused me of threatening her as I informed her that I was going to post a review on TripAdvisor. We holiday abroad twice a year and this is the first time we have had such an awful experience. I would recommend Parque Santiago 111 complex but not Villa 21. Avoid.

Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpower667
County Kilkenny, Ireland
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Brilliant location, lovely property”
Reviewed 13 May 2015 for a stay in May 2015

Lovely property over 3 floors, overlooking the sea to the front, and just back from PS3 pool, adjacent to a café. Property is in excellent condition, 3 good sized rooms all ensuite and 4th shower room downstairs. Good quality showers, lots of towels and beach towels provided, comfy seating in living room. Very easy to deal with both Inna and Sue. We thoroughly enjoyed our stay here and would hope to return next year. If i had any word of caution, the stairs are very steep and I would be cautious of these if I had very young children. several restaurants, shops etc within very short walking distance. great time had by all.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location and nearby facilities
Travelling group: Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
linda w
Birmingham, United Kingdom
Level 1 Contributor
4 reviews
“Amazing!”
Reviewed 4 August 2014 for a stay in July 2014

This villa has everything you could need.
Perfect location, very spacious and well maintained.
Inna the owner is very helpful. Sue is based in Tenerife and available to answer any questions you may have.

Very very impressed and will definitely be booking for next year

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Very spacious
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IIIDAZZII...
Birmingham, United Kingdom
1 review
“ABSOLUTELY FAUTLESS”
Reviewed 8 June 2014 for a stay in June 2014

This vacation has been the best we've had all due to the fact of how brilliant Inna (the owner) was in all dealings and secondly how amazing our accommodation was. We had 3 very large bedrooms all with en suite along with a very spacious living room. The kitchen area worked well and had every utensil required. The beach was literally 10 metres away, you could role out of bed and be on the sand. Waking up to the sound of the waves each morning reminded me of how fortunate we were. This was our 8th time of visiting Parque Santiago and it keeps getting better. With guaranteed sunshine, great restaurants and plenty to do for family/kids you can't ever go wrong. If you've never been to Tenerife and are interested in doing so look no further and just book this place up before it gets snapped up. We were extremely lucky to get this place as the demand is high so my only advice is to book asap. Trust me you will not be disappointed.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014 for a stay in February 2014
1
person found this review helpful

Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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