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All reviews a mountain view room on arrival pool area kids club mare nostrum resort bed and breakfast glass of champagne sister hotel aqua aerobics pool party bit dated foam party sir anthony plenty of sunbeds an update fantastic location flat screen
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Reviewed 17 September 2018 via mobile

We stayed here for 10 days and from the moment we arrived we felt so comfortable and relaxed I don't want to stay anywhere else when i go back, All the Staff were lovely we were included for breakfast and my god the selection to choose from was out of this world , the pool area the entertainment for adults and children was fantastic night time entertainment was also fab .only one down fall the price of the drink in the hotel was expensive for Tenerrife but on another note we went the supermarket and bought it ,
We had a 2 year old with us so on the odd night we sat on our balcony pool view and also could see and hear the nights entertainment loved it .

Stayed: August 2018, travelled with family
2  Thank YnonneTormey44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro C, General Manager at Mediterranean Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,
I would like to thank you for sharing your comments with other travelers. We are truly happy to know that your stay with us was pleasant and that our staff and facilities were up to your expectations. Comments like this, give us the energy to continue working hard on all the improvements to show all our guest in future visits. I will transmit your comments to all departments and we look forward to welcome you in our hotel soon.
Warmest regards, Alejandro Crespo, General Manager of Mare Nostrum Resort.

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Reviewed 17 September 2018

What a fantastic hotel the staff were amazing had a problem when my wife was hospitalised and the staff could not have done anymore for me and my family the only thing that the hotel could do are add some adapted rooms for disabled people with these sort of rooms they would be much better for people with disabilities the breakfast was amazing everything you want anyone saying they could not find something to eat must be really fussy

Stayed: August 2018
2  Thank phil4051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro C, General Manager at Mediterranean Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,
I would like to thank you for sharing your comments with other travelers . We are truly happy to know that your stay with us was pleasant and that our staff and facilities were up to your expectations. I hope your wife feel better. Comments like this, give us the energy to continue working hard on all the improvements to show all our guest in future visits. I will transmit your comments to all departments and we look forward to welcome you in our hotel soon.
Warmest regards, Alejandro Crespo, General Manager of Mare Nostrum Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018 via mobile

Fantastic holiday. Hotel rooms are dated I agree but for the little time we spend in our room it wasn’t an issue. Bathroom was spotless. Beds are comfy. Poll area is stunning. Ok bit noisy at times but we liked that. You have option to use Cleopatra hotel next door. Was nice but very quiet. Will defo be back. Most of the staff were fab.

Stayed: August 2018, travelled as a couple
2  Thank moorieIrvineScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

We stayed at the Mediterranean for 1 week and i have to comment on how friendly and dedicated the hotel staff are here!! Nothing is too much for any section including the waitressing staff at breakfast to the pool side staff who always have a smile. The rooms are dated but cleaned daily to a High standard!!! During our stay the hotel group/ staff had performed a fantastic evening of entertainment including a show which must of taken so many hours to rehearse, then Fab food was laid out with drinks included the whole evening with a live band/ fireworks to top it off!!! This was one of the best nights of our holiday. Loved every second of being here !!! And will be our first choice to come back to!!!

Stayed: September 2018, travelled as a couple
1  Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro C, General Manager at Mediterranean Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Sharon M,

Thank you so much for an amazing five-star review! We are delighted to know you had such an enjoyable experience at our Hotel for second time. Thank you as well for your kind words about our staff and for highlighting their efficient work and positive attitude. We will forward your message to our Team, they will be very happy to hear your feedback. It's really good news to know you are already planning to come back! We will be waiting for you with arms open!
Kind Regards,
Community Manager.

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Reviewed 13 September 2018

How on earth did this place get a 4 star rating ?
Lovely entrance area ? look a little close.
First impressions this is a beautiful hotel and I would guess a few years ago it was but now its tired, out dated and tatty.
If we had booked a two or three star room then maybe we wouldn't be quite so disappointed but this is a TUI 4 star rating and it is miles from it.
in our room EVERY unit, surface, table, chair was damaged, tatty or on its last legs.
The room did not have a double bed but two 3ft beds shoved together which were hard as rock.
The balcony furniture was like two stools with back on and not comfortable enough to spend much time out on the balcony and the table was ground in filthy
Do NOT leave your balcony door unlocked as with very very little effort anyone can get to your balcony.
Our bathroom was in an equally poor condition to the bedroom, the bath was dirty and enamel chipped, one of the two sinks was unusable and the second barely held water long enough for a wash ( shower was ok though)
The floor was not cleaned while we stayed and had cleary not be cleaned thoroughly for a long time as seen by the grime in the corners and around the fittings.
We constantly got locked out of our room as the card keys failed.

Oh and there are 2 plugs in the room, one is tucked way down under a worksurface and the other is in the back of the wardrobe.
There are no tea / coffee facilities in the room ( you have to request these) but you only get a kettle, we went out and bought cups, spoon, coffee etc locally.
Dont forget the kettle will have to be on the floor to boil due to the ridiculous plugs.
Yay there is a Mini Bar ! but it is completely empty ( handy for your milk though that you will have to buy)
Good luck finding the sports bar that is advertised, i am guessing its the one on the lowest floor thats not in use anymore ?
The only bar available during the day is pool side only and nothing inside the hotel.
We only ate in the hotel once and the food was OK, mass produced normal stuff, we opted to eat at a cafe a few hundreds yards down the strip at a place on the right by the mini golf, nice food in there. Also if you like "pub grub" lunch, find the bar called "Brahms & Liszt"(150 yds walk) , great food and extremely well priced.
For the evening almost directly across the road is an oriental restaurant that cooks all regions, Chinese, Indian, Cantonese, Thai, Amazing food in there or left out of the hotel and at the very end of the strip is an italian on the corner on the roundabout, Best italian food i have ever tasted !

Back to the hotel, if entertainment is on and you have a sea or pool view room, don't expect to close the door and sleep, you simply cant as the music echos around the whole place and in the morning around 10am there is music booming out for a bit and then back on again a bit later for aqua aerobics ., so don't expect a peaceful lay in if you've had a late night.

Over all VERY disappointed with this hotel as it is tired and tatty and is in desperate need of modernisation and if you think this is a good 4 star then go look at Tigotan hotel which is also a 4 star in the area there is no comparison in quality

Room Tip: Pool views noisy at night as the stage is out that side
  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Dale D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro C, General Manager at Mediterranean Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Dale,
We are sorry to hear the hotel didn't meet your expectations and we apalogize for not being able to solve your issue as fast as we would like.
I am very sorry to see that your experience with us has been so far below your expectations.

Regarding the problems you have mentioned, I can assure you that our cleaning staff makes a great job and all rooms and bathrooms are perfectly cared for. If you wish a deeper cleaning or you find that our service is not as expected, you can always contact our reception staff and our Housekeeper will take immediate action to correct any possible failure on the cleaning processed defined by this Management.

We will take corrective measures in order to keep improving.
Thank you again for your feedback,
Best regards,

Alejandro Crespo,
General Manager.

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