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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Benalmadena, Costa del Sol, Province of Malaga, Andalucia

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
Dawn T
Newcastle upon Tyne, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Basic”
Reviewed 16 October 2016 for a stay in October 2016

We have just recently returned from a 4 night stay at this apartment. It is basic but clean with a comfy bed. There is a great large balcony with sun all afternoon and lovely garden views. On arrival we noticed kettle was broke and later we also noticed shower was broke, a quick text to owner Lidia and she immediately sorted everything out and sent a repairman and replaced kettle. Benal beach is huge complex in a lovely location we would definitely use again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Sunny balcony
Liked least: Lack of cooker
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 Oct 2016
Dear Dawn,
Thank you very much for your review.
It was a pleasure to have you among us and looking forward to see you again.
Kindest Regards,
Lidia
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
suertecit...
Malaga, Spain
1 review
Reviewed 27 February 2017 for a stay in July 2016
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Feb 2017
Vaya, lamentamos la experiencia, no nos constaba, máxime cuando preguntamos cómo había ido todo durante la estancia y nos dijiste que "muy bien".
La verdad que leer esta revisión desde julio del 2016 ahora en el mes de febrero, nos sorprende; sobre todo, porque poco podemos hacer por subsanar cualquiera de las incidencias que nos comentas.
Durante la limpieza del apartamento, tuvimos que tirar la fregona, y personalmente me ofrecí a llevarla (cierto que no pude acercarme antes, debido al volumen de trabajo), pero me comentaste que ya la habías comprado, por lo que intenté reembolsarte el importe (a lo que te negaste).
Sobre los insectos que encontraste, obviamente es algo que no podemos controlar, sobre todo si han fumigado en un apartamento contiguo, como ocurrió (por ello te pedimos disculpas).
El apartamento ha cambiado por completo este año, donde se ha pintado completamente, se han hecho trabajos de reforma y mejora en el baño, salón, hay un nuevo sofá cama de Ikea y se han eliminado artículos que lo hacían parecer más pequeño, lo que lo hace mucho más práctico.
El motivo por el cual no pudieron hacerse estas mejoras es debido a que hubo un cambio de propietario, el cual se hizo cargo desde el primer día de las reservas ya confirmadas, por lo que materialmente fue imposible hacer los cambios que se han podido llevar a cabo ya este año.
Como parte de estos cambios y mejoras realizados, volcaremos las nuevas fotografías en el anuncio para que los interesados puedan conocerlo.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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