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Ilnana W

Great time

4.0 of 5 bubblesReviewed 11 Feb 2024
Great service, our restaurant hostess Azu was more than helpful , and extremely nice. The rest of the stuff nice and cheerful as always in club med.
Great vacation for family and friends.
The check out time was a bit problematic and not clear.
Would advise to send a message the day before to state the exact time.
Date of stay: February 2024
Trip type: Travelled with family
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    Reviews (5,513)
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    4 - 9 of 5,513 reviews
    Reviewed 11 February 2024 via mobile

    My husband Rohit and I had our first Club Med experience this week and we loved it! Our daughter Piya particularly had a fantastic time at Baby Club Med and we never worried for her while we were out on the slopes.

    In particular, Manon became our daughter Piya’s firm favourite and she looked forward to seeing her every day. All the staff who looked after her were incredible - Marie, Jade, Lisa, Melanie and Marie in particular.

    We would be honoured to have the chance to have them care for our dear daughter again

    Date of stay: February 2024
    Trip type: Travelled with family
    Thank ClaireSinha
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 6 February 2024

    Overall happy, good management, good people but they need to have more non-pork products available in the restaurant. staff were good, everybody working hard to make the clients happy. You can't really go wrong with Club Med...and this Club is being refurbed so was at the end of its life and still was more than satisfactory.

    Date of stay: February 2024
      • Value
      • Location
      • Sleep Quality
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      • Cleanliness
      • Service
    Review collected in partnership with Club Med
    Thank richardcollis
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 February 2024

    The ski instructor was great. But we didn’t expect this holiday to be a ski boot camp. We were not aware of the 2 hour twice a day lessons. The hotel is outdated. The hotel transfer from the airport to the resort wasn’t great we had to wait 3 more hours for 3 more families after our arrival. It wasn’t fair on us because we travelled from afar, almost a day of travelling from Australia compared to the others who were coming from another European country, it wasn’t fair to make us wait that long we were so exhausted from our travels. The hotel is outdated needs a fresh new paint, carpets, better looking family rooms, toilets and bathrooms. Restaurant should check where their seafood comes from. Overall it was ok experience not great.

    Date of stay: January 2024
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      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Club Med
    Thank Perthfashionista911
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Club Med, Propriétaire at Club Med Serre-Chevalier - French Alps, responded to this reviewResponded 5 February 2024

    Hello,
    We are sorry to read your comments about the general quality of our services and we regret that our village did not fully meet your expectations.
    You have expressed your disappointment with the way you were looked after in the Village, you did not feel sufficiently supported and listened to, yet at Club Med we are committed to our values of welcome, generosity and comfort. That's why we strive to offer you a top-of-the-range service that meets your every expectation.
    We are committed to identifying and collecting all the areas for improvement in our Villages so that we can constantly improve. Rest assured that we have passed on your comments to our management team, who will take full advantage of them.
    Thank you for taking the time to share your stay with us. Every comment is important as it helps us to improve and offer our guests the best possible holiday.
    We look forward to welcoming you back to our Village for many happy memories.
    Juliette, Welcome & Service

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 February 2024

    I had a great week with Thalia and Angel, they did some good activities, I met girls with whom I got along well even though I don't speak French I was still able to do the activities wist translator. I learn to compt at 10 in French it was a good moment. Thank you girl .

    Date of stay: February 2024
    Trip type: Travelled with family
    Thank Alex L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 31 January 2024

    Had a fantastic time. All needs catered for. Location, food, drink, staff and facilities were great. It's a family resort so it can be a little lively for adult only groups but there are plenty of options do what you please

    Date of stay: January 2024
      • Value
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      • Sleep Quality
      • Rooms
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    Review collected in partnership with Club Med
    Thank darrelsutton
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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