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Gemma LP
London, United Kingdom

French Ski Resort for the French

1.0 of 5 bubblesReviewed 21 Mar 2023via mobile
I recently travelled there with my family (two kids (4 and 18 months) and friends. The only thing I can say for this resort is it is a French ski resort for French people. The staff were incredibly unfriendly towards us British - including the children which made me see red - and whilst there was some thawing over the week, it was made obvious we were not the guests of choice.

With regards to the children, my son had just turned 4 and went into ski school. There were only two English children in the class and both sets of parents got called down the mountain on day 2 as both kids were in hysterical tears. They hated skiing - it seemed the instructors largely left them to fall over before barking at them in French - and they were miserable. A disastrous first introduction to skiing.

I asked if my son could move down to the younger group - which was more snow play and enjoying the mountains - and was just told no. So to allow me some skiing, my son played with a member of kids club on his own inside every morning, whilst I got 2 hours of skiing and then I had him the rest of the day.

My 18 month old fared a little better as he was in kids club with our friends' twins but he still sobbed going in. Given he's been in nursery very happily since 6 months old, this was disturbing.

And then this brings me on to the next problem - save skiing (which is fabulous) - there is NOTHING to do. No sledding - we ended up going into town to buy a sled - no outdoor play, no indoor play save a freezing swimming pool. So entertaining the boys when I pulled them out of creche was hard work. Safe to say, they did not enjoy their first holiday.

But its not all negative - the food was fantastic, especially given there is only one buffet restaurant. The food is varied, changes each day save some staples, and is excellent. The drink options were also excellent and the hotel was clean and rooms comfortable.

Would I ever return - no. Would I recommend for adults solely focused on skiing and not caring whether they are liked by resort staff, maybe.
Date of stay: March 2023
Room Tip: Do not go if English and have young children
Trip type: Travelled with family
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    14 - 19 of 5,513 reviews
    Reviewed 21 March 2023

    The weather was good and enjoy the ski across mountains. The ski teacher was good but the food quality is average (you can eat all time time and no time to be hungry). Need to improve the services and provide correct information.

    Date of stay: March 2023
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      • Location
      • Sleep Quality
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    Review collected in partnership with Club Med
    Thank RaymondAnnie1991
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 14 March 2023

    Schedule the vacation as far in advance as possible so it is the most financially.
    If you have special requests, write them to the club in advance.
    There is an excellent bakery in the city center worth trying.

    Date of stay: March 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Club Med
    Thank DIKLAGERBI
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 12 March 2023

    A family with a 6-year old child, we had a really good stay at this friendly resort. A couple of observations, starting with the positive: the location is great, Serre Chevalier is an excellent valley for skiing and the convenience of the ski-in/ski-out facility is well thought out. The biggest positive of the whole stay goes to the staff, especially in the kids club: they were invariably great, very helpful, friendly and in high spirits. As to the resort itself, it is starting to show its age and is clearly one or two cycles behind in terms of a refurbishment/facelift. A bit the same goes for the breakfast and dinner: whilst the food is perfectly edible, it is not top. The restaurant also surprisingly often runs out of specific items and when asked, the staff can only tell you that they’re out of supplies. And a little, but telling anecdote: in a resort that supplies untold quantities of bier, wine and cocktails, during a whole week it was not possible to get a non-alcohol beer. Not at the restaurant, not at the bar. In the year 2023.

    Date of stay: March 2023
    Thank AaKoo67
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 March 2023

    For the money you pay you will get:
    - poor security (our stroller was stolen and got very little help from staff to deal with this situation)
    - cold swimming pool
    - poor food quality control (I ones got huge hair ball in my food)
    - very small sauna that you NEED TO PAY ADDITIONAL for
    - old hotel
    - canalisation smell in the shower

    + ski in ski out
    + true food and drink all inclusive (almost all in the bar included)
    + impressive variety of food with delicatess options (oysters, foie gras, etc)
    + great facilities and programs for kids
    + in general friendly stuff

    Date of stay: February 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Club Med
    Thank _W1854LS
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 28 February 2023

    Picked up a stomach bug from the resort along with many other guests that resulted in the loss of two days of skiing. The hotel needs a re-furb as rooms and communal areas are very tired. Overall not a good club experience on this visit!!

    Date of stay: February 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
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    Review collected in partnership with Club Med
    Thank JustinPrice201
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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