We had split our bali holidays in to 5 nights Ubud & 5 nights beach.. And beach was 1 night at Nusa Lembongan & 4 nights at HIBB.
One of the prime reason for selecting HIBB was the kids club since we wanted our kid to be 'busy' while we R&R. Not too pleased, details below.
Initially we were keen on Sanur..One of the property that we had liked in Sanur was not going to be able to put an extra bed in the room while the bigger rooms were 'falling apart' based on the reviews. So Sanur was out & HIBB was in.
The booking was direct & interactions were smooth. We were allocated the corner sea-view room on the 3rd floor..nice uninterrupted views of the sea as requested.. Huge room.. big comfy bed.. lovely bathroom area.. everything was well-maintained & modern
House-keeping was efficient.. Buffet breakfast was really nice.. Special mention to Sri at the breakfast.. loveliest hostess we have ever met.. smiling friendly & lovely to chat with.. Huge huge spread of breakfast to suit all tastebuds.. also had a local Indonesian stall, & a separate kids spread.. We loved the breakfasts :)
Not too many options for us for dinner since we were vegetarians.. We had it at their lovely restaurant (beautiful setting) ENVY all days except one when the tables were full (had it at their other casual dining restaurant that night).. Good food.. But wish we had more selection.. Overall service was good across the hotel
We had requested for a special meal for our kid everyday providing our ingredients & it was well-managed (at a cost).. Wifi was free.. We hired a motorbike through the hotel for 1 day & everything was well managed, prices reasonable.. We also used their spa (bit expensive) & I found it to be ordinary (hubby thought it was one of the best though so guess his masseur was better than mine)
Hotel is located on quieter part of the Kuta beach.. Was never crowded or noisy.. the sunsets looked lovely.. We had a nice time sitting at the beautiful lawns & watching the sea.. Nice walking / cycling path around the hotel (I think bikes were available for free but we never needed them).. Superb security in the lawn & beach area - extremely vigilent caretakers & they deserve a special mention since the beach around is a public beach.. The lawns were huge & well-maintained - football, yoga, etc. Airport is so close-by & one can see (not noisy) all the planes landing from the hotel.
The pool is excellent & we had a real fun time there.. pool area & the sitting around it was so pretty.. Loved the floating mattresses in the pool as well as the canopy beds spread all around the hotel premises.. really nicely laid out & made the ambience so very romantic :)
There is a shopping market nearby at walking distance.. The main Kuta stretch / market is a small walk away & has lots of restaurants, spas & shopping places. Easy to access Kuta/Seminayak/Legion/airport from here.
And now the kids club.. well, perhaps I had a lot of expectation here.. And maybe i have seen better clubs elsewhere & didn't find this unto the mark.. There was a board that said the new club will be ready soon while this was only a temporary setup.. Well, I didn't find the size or amenities within to be a issue at all.. However, I was not too happy with the way the activities at the club.. 1. The selection of the activities was not the very best.. 2.If there was not enough footfall, the activity is called off or changed to something else more like a free-play.. 3. The kids got bored in the kids club beyond a certain time & this was so surprising..I have been to other clubs where kids would not come out of the club & pleaded for more & more time.. The activities there were so interesting & kept one & all glued to the club.. In fact, they looked forward to every hourly session.. That was not the case here.. There were a few scheduled activities each day but I didn't find them so appealing or well managed.. Plus I observed kids in groups doing mostly free play or watching TV or busy on computers.. The idea should be to 'digitally detox' the kids at such clubs.. And for single kids (without accompanying siblings/friends), this was not a very attractive in my opinion & mine got bored after a couple hours every day & wanted to come back or sometimes not go at all.. The only good thing here was they give the parents a mobile phone so that they can call us or we can call them if we needed to check for anything about the child.. That was a nice one.. Rest I think needs some over-haul..
Anyways, it was a super stay overall - nice room, nice beach, nice location, nice ambience, nice breakfast, nice service, nice staff.. Would have got full marks if the Kids club was better since that was my main reason for selecting this hotel.