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Extended Stay America - Dallas - Las Colinas - Carnaby St.
Ranked #67 of 77 Hotels in Irving
chicago
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Bed bugs”
1 of 5 bubbles Reviewed 25 May 2012

If you care for uncleaned sheets and bed bugs go ahead. I left at 1 a.m. to get another room at other hotel. Wow bad front desk people and worst experience ever.

Room Tip: Try to get a non smoking room without the bed bugs.
See more room tips
  • Stayed May 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank exptChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review, 12 July 2012
I recently received a copy of your review of the Homestead Dallas - Las Colinas - Carnaby St.. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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64 reviews from our community

Traveller rating
    12
    11
    8
    10
    23
See reviews for
9
5
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31
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Navarre,FL
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 20 May 2012

I was pleasantly surprised by how neat and clean this 2 star property is---no frills but has the basics and is in a safe area. The staff were very helpful and kind.My only complaint is that the room smelled strongly of mothballs even after I removed them from the dresser.I booked the room on hotwire for a ridiculously low price so didn't expect much but was pleasantly surprised.Will stay here again!

  • Stayed May 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FlaglerCollegeMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review, 17 July 2012
Thank you so very much for your glowing review of Homestead Dallas - Las Colinas. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richardson, Texas
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 17 May 2012

This facility left me feeling very, very disappointed. It is situated in a nice neighborhood, with many businesses nearby, but this is the most ugly, classless place I have ever encountered within a "2 star rating" bracket.

I would never stay here again. Management needs to get their act together! Update, accentuate and work on providing a comfortable stay for your patrons. The bed is tolerable and you can get extra pillows if you walk through the parking lot to the front desk and ask for them, but be ready to be scrutinized for their inventory purposes. I felt like a common criminal for asking for them.

They give you as few watered down toiletries as humanly possible and as little space as possible and they don't even know the meaning of the words "service" or "hospitality". They left me feeling cheated and offended.

DISGUSTED! NEVER NEVER AGAIN..

  • Stayed May 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank tinkerbtch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review, 12 July 2012
I recently received a copy of your review of the Homestead Dallas - Las Colinas - Carnaby St.. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Irving hotels

Kolkata (Calcutta), India
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

This place is located quite near to the DFW Airport (about a 15 mins car ride). The locality is nice and peaceful - Thomas Jefferson Park is right accross the street and is a great place for a walk/jog during mornings and evenings.

The Studio suite per say is well equipped and comfortable - the weekly and monthly rates are pretty low and works out well for a budget traveller. They also have a complimentary pass to the LA Fitness gym a couple of blocks away. Many restaurants within short walking distance and a Walgreens right next door. The desk staff are generally competent and polite - thought I have faced a couple of cranky ones too.

I have stayed at this place for a couple of times and would happily come back.

Room Tip: Try choosing something on the 2nd floor.
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TheHalfBloodPrince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irving, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 April 2011

Was at Irving for a project work for 3 weeks. Had a nice and comfortable stay at the hotel. Reception and service staff are kind and helpful. Nice room with all required facilities. Thank you!!

  • Stayed April 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lku_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Dallas - Las Colinas - Carnaby St.

Property: Extended Stay America - Dallas - Las Colinas - Carnaby St.
Address: 5315 Carnaby Street, Irving, TX 75038 (Formerly Homestead Dallas Las Colinas)
Phone Number:
Region: United States > Texas > Irving
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #67 of 77 Hotels in Irving
Price range (per night): $87 - $124
Hotel Class:2.5 star — Extended Stay America - Dallas - Las Colinas - Carnaby St. 2.5*
Number of rooms: 149
Reservation Options:
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Also Known As:
Homestead Dallas Las Colinas Hotel Irving

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