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“Rooms are very tired, need updating”

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DoubleTree DFW Airport North
Ranked #52 of 77 Hotels in Irving
GreenLeadersBronze level
Reviewed 25 July 2017

Hotels should you should refresh their rooms LONG BEFORE the paint is peeling in the room, the finish is missing on much of the bathtub, and the AC "clunker" every time it turns on and off.

But, this is what I encountered when I stayed at the Doubletree.

While convenient, and friendly, most of the hotel is well worn...

Room Tip: HHonors floors only
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  • Stayed: July 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Dwaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 July 2017

Dear Dwaine S,

Thank you for taking the time to send us a review. We really appreciate honest feedback. We’re very sorry your experience with us was not up to our usual high standards. We are continuing to work on improving guest experience and your feedback is a great tool to help us improve. Thank you again for your honest feedback. We hope you give us another try the next time you travel to the area.

Kelly Rankin
Assistant Front Office Manager
Doubletree DFW Airport North
4441 W. John Carpenter Freeway
Irving, TX 75063
972-929-8181

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70 - 74 of 149 reviews

Reviewed 16 July 2017 via mobile

My husband and I stayed here because we were flying out of DFW. It is really close to the airport. The only complaint that I had was the lack of parking. We checked in around 9PM and the parking lot was literally full. We had to park in an area of the parking lot that was not well-lit and a little far from the side door that we entered through. The rooms were comfortable. The price was just right. This hotel definitely has room for improvement but it wouldn't stop me from staying again. The only thing that I would do differently is arrive around check-in so that parking will not be such an issue.

Stayed: July 2017, travelled as a couple
Thank cenalestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
496ChristineB, Manager at DoubleTree DFW Airport North, responded to this reviewResponded 8 August 2017

Dear cenalestravel,

Thanks for the 4-star review, we definitely appreciate it! We are so glad that you enjoyed your stay. I am so sorry that parking was limited the night of your stay. We will share all of your comments with our team. We hope you choose to stay with us the next time you travel to the area.

Sincerely,

Your DoubleTree DFW Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2017

Very convenient for easy access to IAH. Stayed here between flights, and shuttle service was prompt and courteous. Room was recently updated. Could use more plugs near bed. Staff friendly, and appreciate the breakfast that comes as HHonors Diamond member.

Stayed: June 2017
Thank CimarronCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
496ChristineB, Manager at DoubleTree DFW Airport North, responded to this reviewResponded 8 August 2017

Dear CimarronCO,

Thanks for the 4-star review, we definitely appreciate it! We are so glad that you enjoyed your stay. A special thanks t the shout out to the staff! We will share all of your comments with our team. We hope you choose to stay with us the next time you travel to the area.

Sincerely,

Your DoubleTree DFW Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

I am sure in its day, the DoubleTree DFW North was a nice place. Now the lobby isn't too bad. The highlight of our stay was Tess at the front desk. She stepped up to do well in light of trying circumstances. She was alone on the desk and the phone was ringing off the hook.

The first room we were provided didn't have a working phone. The bathroom was filthy (more than one hair that didn't belong to any of my family members). Since the phone wasn't working, I went back to the front desk to inquire about getting moved. The phone was still ringing off the hook; Tess was handling it all with grace and aplomb and rectified the situation with another room.

The second room was slightly cleaner. Both rooms had a dearth of electrical outlets and in the second room, given three outlets, one didn't work at all and the one of the others was dodgy. In general the guest rooms of the hotel need a gut and refresh, they are tired, dark, dingy and dank.

We needed an airport shuttle. They are on-demand at arrival and scheduled on the half-hour for return (departure) trips. It was serviceable if not cordial service.

Room Tip: Pick another hotel.
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  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 July 2017

Dear David C,

Thank you for taking time to share your comments about your experience. We appreciate your feedback as it assists us on improving our service and quality.

A friendly and helpful staff is basic for a good stay. I am sorry if this was not your experience. You can be confident that we will follow-up with our team on those concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! I hope you will reconsider and stay with us again, so that you can see that this is not the norm.

Kelly Rankin Assistant Front Office Manager
Direct (972) 929 8181 | Fax (972) 929 8233

DoubleTree by Hilton DFW Airport North (DFWIN)
4441 W John Carpenter Freeway, Irving, TX 75063
DoubleTree.com | Become a fan on Facebook

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Reviewed 12 July 2017

Beds in multiple occupancy rooms are either twin or double. Too small in my opinion. Two queens are better suited.

The staff was very friendly. Transportation to and from the airport was very efficient.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank ramonmE4894RO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
496ChristineB, Manager at DoubleTree DFW Airport North, responded to this reviewResponded 8 August 2017

Dear ramonmE4894RO,

Thanks for the 4-star review, we definitely appreciate it! A special thanks t the shout out to the staff! We will share all of your comments with our team. We hope you choose to stay with us the next time you travel to the area.

Sincerely,

Your DoubleTree DFW Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree DFW Airport North

Address: 4441 W John Carpenter Fwy, Irving, TX 75063-2928 (Formerly Wyndham DFW Airport North)
Phone Number:
Region: United States > Texas > Irving
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Irving
Price Range: $123 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree DFW Airport North 3.5*
Number of rooms: 282
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel DFW Airport North, conveniently situated two miles from Dallas-Fort Worth International Airport (DFW), offers full-service, Texas-style hospitality at our newly transformed hotel in Irving, TX, a mile from upscale Las Colinas shopping and dining. With easy access to Hwy 114 and IH-635, business and leisure travelers are minutes from North Dallas, Downtown Dallas, the Mid-Cities, and all that the exciting DFW Metroplex has to offer. Enjoy complimentary 24-hour airport shuttle service, a boarding pass kiosk, a 100% smoke-free environment and soundproof windows (you’ll never guess we’re an airport hotel) when you stay at the Doubletree hotel near DFW Airport. ... more   less 
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Also Known As:
Doubletree Dfw Airport North Hotel Irving
Wyndham Hotel Irving
Dfw Airport North Wyndham

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