I am sure in its day, the DoubleTree DFW North was a nice place. Now the lobby isn't too bad. The highlight of our stay was Tess at the front desk. She stepped up to do well in light of trying circumstances. She was alone on the desk and the phone was ringing off the hook.
The first room we were provided didn't have a working phone. The bathroom was filthy (more than one hair that didn't belong to any of my family members). Since the phone wasn't working, I went back to the front desk to inquire about getting moved. The phone was still ringing off the hook; Tess was handling it all with grace and aplomb and rectified the situation with another room.
The second room was slightly cleaner. Both rooms had a dearth of electrical outlets and in the second room, given three outlets, one didn't work at all and the one of the others was dodgy. In general the guest rooms of the hotel need a gut and refresh, they are tired, dark, dingy and dank.
We needed an airport shuttle. They are on-demand at arrival and scheduled on the half-hour for return (departure) trips. It was serviceable if not cordial service.
- Official Description (provided by the hotel):
- The Doubletree by Hilton Hotel DFW Airport North, conveniently situated two miles from Dallas-Fort Worth International Airport (DFW), offers full-service, Texas-style hospitality at our newly transformed hotel in Irving, TX, a mile from upscale Las Colinas shopping and dining. With easy access to Hwy 114 and IH-635, business and leisure travelers are minutes from North Dallas, Downtown Dallas, the Mid-Cities, and all that the exciting DFW Metroplex has to offer. Enjoy complimentary 24-hour airport shuttle service, a boarding pass kiosk, a 100% smoke-free environment and soundproof windows (you’ll never guess we’re an airport hotel) when you stay at the Doubletree hotel near DFW Airport. ... more less
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- Also Known As:
- Doubletree Dfw Airport North Hotel Irving
- Wyndham Hotel Irving
- Dfw Airport North Wyndham