The staff at the SleepInn are incompetent. First, they didn't have our reservation designated as a "park sleep fly" and tried to charge us more to park there until I showed them the confirmation. Then, they tried to put our family of six into a room with two queen beds - no sofa. To get moved to another room required us waiting on the front desk to "get permission" from somebody on the phone. Then, our international flight was scheduled for 6 a.m. and the front desk recommended that we depart 3:30 a.m. to get to the airport "two hours before departure." They failed to inform us that the airport security doesn't even open until 5 a.m. So we got at 3:45 a.m. and sat around the airport for more than an hour before we could even go through security (with four children).
The worst was on the return flight home - the front desk staff had told us to get our bags, exit, then call then with the door number so they could dispatch the shuttle. We did but they then told us that we were in the wrong place and we needed to be at another door and to "call them back when we got there." So we went to the correct door, called them, and waited for 30 minutes, watching numerous other vans from FastPark, etc., come and go. No sign whatsoever of our "Hotel Express" van. I called back to make sure the shuttle had been dispatched and the front desk staff said they had "no way of knowing if the shuttle received their dispatch" because it's just a text message. I then asked another airport shuttle driver what they knew, and he said he had just "seen the Hotel Express van sitting idle waiting" down the road. So I called the hotel again and relayed that information. It's now 11:45 p.m. and we've been waiting for 45 minutes (with four exhausted children). The front desk staff called their supervisor on the phone and were told that all along, the staff member had been "texting the wrong person - that it's the weekend and somebody else is driving the shuttle." We tried to get a cab at that point, but the only taxi driver available told me the starting rate was $55. Fortunately, at that moment, the Hotel Express just happened to show up - and told us he had never been texted/contacted/dispatched by the Sleep Inn. He was very helpful and friendly and took us back to our vehicle. We got into our vehicle at 12:10 a.m. (plane arrived at 10:30 p.m.) and began the long three hour drive home. We will never again use Park Sleep Fly or the SleepInn, nor will we recommend anybody else to use it.
- Official Description (provided by the hotel):
- The Executive Experience at an Everyday Price. "BRAND NEW" modern conveniences and upgraded features desired by the discerning business traveler, all at a price designed to reduce your bottom line. Once here, you can expect to enjoy: Pillow top Mattresses, Refrigerators, Microwaves, Coffee-Makers, AM/FM Alarm-Clock Radios, Hairdryers, and Full Ironing Boards/Irons in All Rooms FREE Wireless High-Speed Internet Access for Lightning Fast Connections FREE Fitness Center FREE USA TODAY FREE Continental Breakfast with Hot Waffles FREE Hot Beverage Area - Available 24/7 FREE 24-hour Business Center with Computers and Complimentary Printing FREE LCD 32" Flat screen with remote FREE Local Calls Access to Copy and Fax Services Outdoor Pool Outdoor Hot Tub Spacious Lobby/Breakfast Area FREE AIRPORT SHUTTLE FREE PARK & FLY ... more less
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