We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sleep Inn & Suites Bush Intercontinental Airport IAH East
Ranked #17 of 37 Hotels in Humble
Reviewed 20 June 2017 via mobile

I travel frequently and own a couple hotels so know what the norm is in regards to basic hotel operations and hospitality. Beds great, rooms clean and linens unspotted at this hotel. It looks and stays great. Upon arrival I was asked to reserve my shuttle for the next day... which I promptly did for the 8am shuttle. Space is limited so make sure you reserve. Wake up call at 730. Things went smooth until I got a call from front desk at 742 stating the shuttle was ready and would depart immediately. I confirmed that it was the 8am shuttle and was told I could either catch the 9am or a taxi to the airport. Having just got out of the shower There was no way I could make it by 745!!! I ended up paying $20.00 for a taxi that picked me up at 759!!! Super crazy to schedule return guests at 8am shuttles that leave at 743! This place needs to communicate with guests and treat them like guests...super poor experience. I stay at choice hotels frequently but will not be back to this one.

Stayed: June 2017, travelled on business
1  Thank Stlouis010302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this reviewResponded 23 June 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.


Maria Bejarano
General Manager
Sleep Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (142)
There are newer reviews for Sleep Inn & Suites Bush Intercontinental Airport IAH East
See the most recent reviews
Traveller rating
Traveller type
Time of year

6 - 10 of 142 reviews

Reviewed 3 May 2017

Because of high winds in Houston, we were unable to catch our flight home. The airline helped us find a discounted hotel for the night. . While riding in the Hotel Express van to the hotel we asked the driver what was around the hotel to eat. He said that the only options were fast food. Neither my husband nor I like fast food. PLUS, we were hoping to have a nice glass of wine with a nice meal. We asked him to tell us about his favorite places to eat. He then started telling us about Pappas and what to order and the approximate price. He told us for a small charge that he would pick us up and take us anywhere we would like. We arrived at the hotel and checked in. When we got to the room we were pleasantly surprised with the size and décor of our room. The room had a big desk with a TV on it. The room also had a large mini frig, coffee maker and microwave. The room did NOT have a safe which we like to have for valuables. Looking out the window we saw that a dog kennel and boarding was right behind the hotel but, we did not see or hear any dogs. We left with the driver and went to the restaurant that he had suggested. When we came back to the room the dogs were in the outside kennels making a lot of noise. At that moment I thought that there was no way that we would get any sleep. Within a few minutes the dogs quieted down. The Bed was heavenly comfortable with a added mattress topper on it. My husband said that he heard the dogs a few times in the night but they did not wake me up.
I did wake up a few times because the room next to us had the TV blasting though out the night. We noticed with our rooms TV that the volume went up considerable for commercials. I think the TV might have been left on by the cleaning people or the last guest. The bathroom was large and had been updated recently. Unfortunately the towels were a disaster and they had a sign saying they charge for missing towels, bedding, pillows, etc. I didn't know whether to laugh or be insulted.

I was too tired to get up and call so in the morning I tried to talk to the person at the front desk but she was not to be found. The person making the breakfast said she should be out shortly and was too busy to go get her.

I would give this hotel a higher rating IF, they had a restaurant, they needed to update their linens and it the front counter person would have been available to check out of our room and tell about the noisy TV.

  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank scubakatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2017 via mobile

I stayed at this hotel and they have fleas on the inside and outside...If your going to visit Tuesdays thru Sundays are best #BetterStaff...There is a kennel next door so if you get a room on that side you will hear dogs barking all night...#goodluck

Stayed: March 2017, travelled on business
1  Thank Mrs. Taylor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2017

The hotel itself was very clean and the decor very attractive. The staff was friendly and the breakfast was okay, not much variety but at least it's free. There was signage everywhere about if you don't make the shuttle at your requested time, returning the luggage carts, and in the room a placard informing you of the charge if you take linens - it felt like a constant lecture. I understand they are a business and trying to keep things running, but the offenders aren't reading these signs anyway. Take them down and keep it classy.

Based on other reviews, it seems like a mixed bag on the complimentary shuttle service. We had just missed it from IAH and the hotel said it would have to make its round to the hotel and back again so we figured it would be 30 minutes to arrive. I called the hotel after the 35 minute mark and was told it would be there soon. After a little over an hour of waiting, we gave up and grabbed a taxi that was about $15 because we were now late for a dinner meeting. The morning shuttle was right on time.

Aside from those things, I would stay there again as the hotel itself was nice.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank julesbergjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2017

Not sure it's designed for much more, but it fit my needs perfectly.
I missed a connecting flight at the IAF airport, and needed a bed near the airport for the night.
Clean, comfortable room. TV worked fine, as did the free wireless. Shower was nice, had hot water.
Only real disappointment was the free 'breakfast'. Very little in the way of choice/variety. The eggs were terrible, I suspect a powdered variety with little care put in. The baked goods I sampled were not fresh, nor tasty. But I just went elsewhere and paid for my breakfast.
The shuttle to the hotel took a bit to pick me up at airport, but was early to take me back to airport.
On a side note, a little bit of noise on the side of the hotel where I was - there is a dog pound with outside kennels right beside the hotel. So there was a lot barking at times.

  • Stayed: April 2017, travelled on business
    • Sleep Quality
    • Service
Thank Ft_Garry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Humble hotels
0.2 km away
Best Western Plus Intercontinental Airport Inn
1.5 km away
La Quinta Inn & Suites Houston Bush Intl Airport E
1.9 km away
Ramada Houston Intercontinental Airport East
Show Prices
Show Prices
Show Prices
1.5 km away
Holiday Inn Houston NE - Bush Airport Area
0.2 km away
Baymont Inn & Suites Houston Intercontinental Airport
0.3 km away
Super 8 Intercontinental Houston TX
Show Prices
Show Prices
Show Prices

Been to Sleep Inn & Suites Bush Intercontinental Airport IAH East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sleep Inn & Suites Bush Intercontinental Airport IAH East

Address: 18150 McKay Dr, Humble, TX 77338-5503
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Humble
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 37 Hotels in Humble
Price Range: $70 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn & Suites Bush Intercontinental Airport IAH East 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
The Executive Experience at an Everyday Price. "BRAND NEW" modern conveniences and upgraded features desired by the discerning business traveler, all at a price designed to reduce your bottom line. Once here, you can expect to enjoy: Pillow top Mattresses, Refrigerators, Microwaves, Coffee-Makers, AM/FM Alarm-Clock Radios, Hairdryers, and Full Ironing Boards/Irons in All Rooms FREE Wireless High-Speed Internet Access for Lightning Fast Connections FREE Fitness Center FREE USA TODAY FREE Continental Breakfast with Hot Waffles FREE Hot Beverage Area - Available 24/7 FREE 24-hour Business Center with Computers and Complimentary Printing FREE LCD 32" Flat screen with remote FREE Local Calls Access to Copy and Fax Services Outdoor Pool Outdoor Hot Tub Spacious Lobby/Breakfast Area FREE AIRPORT SHUTTLE FREE PARK & FLY ... more   less 
Reservation Options:
TripAdvisor is proud to partner with lastminute.com.au, Evoline ltd, Expedia APAC, Wotif.com, Booking.com, Hotels.com, TripOnline SA, Hooroo Pty Ltd and Cancelon so you can book your Sleep Inn & Suites Bush Intercontinental Airport IAH East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing