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All reviews missing towels price list largest room waffle house shuttle service room was clean front counter an overnight stay booked this hotel stranded travelers hour shuttle front desk agent only stayed one night we've stayed early flight star hotel free shuttle
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Reviewed 7 March 2016

The shuttle picked us up for free. 24 hour shuttle, which is nice.
the room was very clean. Literally the most comfortable bed I've ever slept in.
The man at the front desk gave us the discount price without me asking for it. He suggested we stop by some desk at the airport but we were way too tired to mess around with all that.

Room Tip: The standard king room had a fridge and microwave.
  • Stayed: February 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Ashley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this reviewResponded 9 March 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Maria Bejarano
General Manager
Sleep Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2016

This hotel is located immediately adjacent to a large dog kennel in the back. The 20 or so dogs were let out in their runs only a few feet from the hotel. The dogs barked very loudly( in two segments) for a good 2 hours. The noise was painfully, excruciating! We were leaving very early next morning and hardly slept.
We complained and were told that they were sold out and could not do anything because "it was not their fault, it was the fault of the kennel owners" we were told (twice) that the noise would stop in 15-20 minutes. Other clients were also very frustrated because doors were banging in the hallway. Could only reach the manager a few days later ( after 2 unanswered messages). She was not helpful or sympathetic, she reiterated that it was not their fault and that was it. She refused to give a refund or credit.
Head office and Choice hotels were no better. They said that each location was independently owned, consequently, they could not do anything.
WE CAN !! WE WILL NEVER G BACK to a Sleep Inn and Suites or a CHoice Hotel

Stayed: November 2015
Thank Happytravels20142015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2016

Stayed here twice which is two times too many. The other reviewers are being completely honest when talking about the dog kennel next door-avoid the even number rooms. The breakfast does not become available to individuals that have early flights or anyone before 6:30. Desk clerk told the shuttle to pick us up in the wrong location twice after we told her numerous times causing us to wait 45 minutes. Room 310 had a horrible stench yet they tried to rent it to us. Need I say more?

  • Stayed: February 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Jamie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2016

This hotel is clean; our room was clean and well stocked; the first clerk we encountered upon check in (a young woman) was very friendly and helpful; these are the only reasons we're giving a 2* rating otherwise it would have been 1*.

The clerk on our second day (a young man) was less than personable, was uninterested and barely acknowledged us when we asked questions. The food for breakfast was not replenished (we went down at 8:00 am), there were no cups for coffee (and no attendant to ask); husband asked front desk clerk (the young man) if there were cups .... he just looked at him and did nothing. Another gentleman went in and started going through cabinets and got a few cups out (lids did not fit). All in all, we would not stay here again and not recommend this hotel. As a side note on the noise ... it wasn't the airplanes that were a factor but a dog kennel right next door with dogs barking constantly.

Room Tip: Stay away from dog kennel side
  • Stayed: February 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank G-JWood67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2016 via mobile

My room was super clean and neat. The cost was half of the hotel that was hosting the conference that I was attending. It was because of the cost that I booked but the service and cleanliness will bring me back. Customer service desk was friendly and and efficient.

Stayed: February 2016, travelled on business
Thank Ghpenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria B, General Manager at Sleep Inn & Suites Bush Intercontinental Airport IAH East, responded to this reviewResponded 1 March 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Maria Bejarano
General Manager
Sleep Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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