What can I say about my recent stay here.. "Terrible". The staff is not flexible nor helpful. I stayed here with my 2 kids while in the process of waiting for house to be ready so we could move in. I had an emergency situation arise with my kids and had to go to urgent care clinic early am. We did not get back to the hotel until 12. When I explained what happened and that I would be checking out I was told by the lady at desk "that I should have better planned my stay" and to get my stuff from the room was going to cost me 45.00 since I did not check out by 11am. They also refused to honor one of the nights that I was charged for online even though Matt at front desk told me I would be credited that night back..
- Official Description (provided by the hotel):
- The Winchester Inn & Suites Humble/IAH/North Houston is the best place to stay in the Northeast Houston/Humble, TX area, and is conveniently located 4 miles from Houston Intercontinental Airport (IAH). It is a clean, comfortable, and affordable lodging experience. With trained staff, the Winchester Inn & Suites Humble/IAH/North Houston provides superior service to help guests feel at home. The hotel offers excellent accommodations with complimentary amenities that provide value and quality that can not be beat. ... more less
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