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“Awesome Staff”

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Crowne Plaza Houston - Brookhollow
Ranked #164 of 508 Hotels in Houston
Pierre, South Dakota
1 review
“Awesome Staff”
Reviewed 21 February 2012

There are two employees I want to thank for a great stay....I am from South Dakota and come from a town of 13,000 people, so needless to say Houston is a little bigger than that. I am clearly out of my element. However, Henry the front desk dude was awesome, he greeted me by name every night I walked in and was very helpful with everything during my stay. Plus the dude has a great sense of humor. The night manager Rizwan was great as well. He hooked me up with the room I wanted for my next stay plus was very personable and greeted me by name every time I saw him as well. There has to be 200+ guests there and these two gentlemen remembered me....thanks for a great stay. I look forward to returning in a few weeks.

Room Tip: get on the backside of the hotel, less freeway noise....even numbered rooms
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  • Stayed February 2012, travelled on business
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Helpful?
Thank Greg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, 23 February 2012
I am very pleased to hear that you felt comfortable and welcomed at our hotel. It is the hotel's team goal to make every guest feel that the Crowne Plaza Brookhollow is their "home away from home".
I look forward to your return to the hotel.

David Comerota
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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533 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
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English first
Wolfville, Canada
1 review
Reviewed 15 February 2012

Great hospitality. Friendly service. Manager Rizwan, front desk clerk Henry and driver Nicole made my stay in Houston a pleasure. Nicole, always prompt and efficient, shuttled me to my workplace each day and never failed to provide a laugh to begin the day. These are professional and personable people and serve Crowne Plaza Brookhollow with distinction.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank GMacneill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
Reviewed 15 February 2012

I recently had my birthday party here in the Remington's Bar and the staff was very helpful and friendly. Prudy and Piper really made my event the best even though it was last minute, they made me feel welcome and very special for my birthday.I stayed the night here also and the front desk staff is amazing this hotel is one that i will stay at again and also recommend it to many people for events they are planning and looking for a nice hotel to stay at.

  • Stayed February 2012, travelled with friends
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    • Location
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Helpful?
Thank Brittney D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
5 reviews
Reviewed 14 February 2012

We have several functions per year and have had tried many hotels., none can compete with the service we get at the Crowne Plaza Brookhollow in Houston. The rooms are always clean and taken care of. The Staff is always so helpful.. We will not go anywhere else for our functions.

Room Tip: The Poolside rooms are wonderful..
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cindi h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, 15 February 2012
Thank you for your continued support of Crowne Plaza Brookhollow. We look forward to hosting your functions in the future and continuing our outstanding relationship.

Dave Comerota
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunnyvale, Texas
2 reviews
Reviewed 14 February 2012

I wanted to recognize the Employees at this hotel. I've been staying at this property for the last 4years. I have many chooses to pick from when it comes to staying at hotels. The staff has always been very friendly and consitant. Always smiling when you go check in they call you by your last name and that means alot to guest when we may not be having the best day but the staff recognizes you that is very meaningful to the guest. If all other hotels had this same mentality it would mean the world to everyone. I would like to recognize some associates at this property. Rizwan Front office Mgr. Henry Front office,Julier Breakfast/ Pm/. This young lady has been with this hotel for over 30yrs. She is the best that money can buy when it comes to her personal attention to the guest. She is always smiling never sad. She give's the hotel the It factor.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, 15 February 2012
Thank you for your kind comments, I understand the importance of a warm welcome when you are on the road. I will pass on your comments to the hotel team to reinforce the importance of these practices.

Dave Comerota
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Houston - Brookhollow

Property: Crowne Plaza Houston - Brookhollow
Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#88 Business Hotel in Houston
Price range (per night): $95 - $178
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Crowne Plaza Houston - Brookhollow Texas

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