Instead of staying with the crew at a host hotel during my last trip, I tried to earn some extra points with Hilton. Sadly, this was not a good experience for me.
The hotel is located in the medical district downtown and may have been attached to a medical facility of some kind. Location is good but parking- not so much. The first impression was the garage, where I assume, doctors and staff park; sheerly based on the makes and models of the 12 cars in total that occupied the entire first 3 "Reserved" floors.
The room wasn't anything to write home about. Bed was comfy but curtains were affixed to the track, so I couldn't close heavy ones when undressing (had to bring everything inside the bathroom), and couldn't open the sheers when I woke up.
Room service stops at 11pm on a Saturday and I was kind of hoping for it to run a bit later than that, so I ordered breakfast for the next morning instead.
They forgot to include the main part of the dish. Of course, I realized afterwards and the eggs weren't cooked all the way through so I couldn't eat those entirely either.
When I went down to the desk to request an updated bill, I mentioned that I didn't recieve what I ordered and the concierge didn't apologize or ackowledge my comment, printed a bill including the breakfast and asked me to turn in my key.
Next thing you know I am backing up in a parking garage with a line of two other cars because he forgot to mention I needed that to raise the gate.
Oy! Not impressed! Hope you have a better expeience than I did!
- Official Description (provided by the hotel):
- Hilton Houston Plaza/Medical Center hotel is located in the heart of the Texas Medical Center, the largest medical facility in the world, and is on the doorstep of Rice University. We offer complimentary shuttle service around the extensive medical center complex and surrounding areas.Our rooms and 720-sq.ft. suites provide views of the Houston skyline, and we host two onsite dining options for your breakfast, lunch and dinner needs. ... more less
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- Also Known As:
- Hilton Houston Plaza Hotel Houston
- Houston Hilton
- Hilton Houston Plaza/Medical Center Texas