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“Convenient, quiet, and great service”

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Four Seasons Hotel Houston
Ranked #19 of 507 Hotels in Houston
Certificate of Excellence
Nashville, Tennessee
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Convenient, quiet, and great service”
Reviewed 9 February 2012

Stayed at the property while attending business convention downtown. Very nicely appointed, clean, great service, and friendly staff. Since it is downtown Houston, when walking at night, you must always be aware of your surroundings. Overall, I would definitely stay here again.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CherryBelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (257)
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English first
California
Level Contributor
244 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 1 February 2012

Hotel is right downtown, so for anyone having business there it is a great location. Overall, pretty good location. However, one of my colleagues was robbed in a neighboring parking lot, so be aware of your surroundings if you park in the area.

Room Tip: Higher floor, looking South
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ohtobeinsandiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBurghartz, General Manager at Four Seasons Hotel Houston, responded to this review, 2 February 2012
Dear Guest,

Thank you for taking the time to give us your feedback. I am truly sorry to read about what happened in one of the parking lots close by. If there is anything we can do for your colleague please do not hesitate to contact me directly at dirk.burghartz@fourseasons.com.

We look forward to welcoming you back soon.

Kind regards,
Dirk Burghartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palo Alto, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 January 2012

Drive up: Feels very business-like.
Guest Reception: Impersonal and stoic
Lobby/Lounge: Well appointed, comfortable if not inviting.
Suite-Room: Dated!! Worn furniture, Carpet worn and stained. Appears no care is given.
Housekeeping: Had to call 3 days to have room serviced, still had to request basics afterwards.
Room Service: Cold, bland, petite portions and one would expect more of this level of hotel and especially in Houston.
*Up to this point the Four Seasons Hotel Houston would have earned an "Average" to "Poor" rating for it short comings. However it was the service that destroyed our stay.

We brought the housekeeping issues and room service issues to the guest reception staff, who failed on all counts to show they cared or would truly rectify the concern. To add insult to injury we felt the evening manager showed not only a lack of concern but a completely inappropriate level of attention on our adolescent son.
He demonstrated complete arrogance as if the housekeeping concerns were our fault and made no attempt to address our concern with room service. It offered a clear explanation as to why the reception staff behaved in the aloof manner.

Poor management = poor staff.

Also he’d best learn his place when it comes to fraternizing with hotel guests and not cross the line. We are certain Four Seasons won’t address these concerns, otherwise why would they allow this person to reach this position and train the staff to not care, but we felt the better informed TripAdvisor clients were the better they could make the choice for themselves.

Room Tip: Go elsewhere, try InterContinental near the Galleria.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HPTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBurghartz, General Manager at Four Seasons Hotel Houston, responded to this review, 30 January 2012
Dear Guest:

Thank you very much for taking the time to provide this detailed recap of your recent stay with us. Clearly we dropped the ball on several occasions and for that I am truly sorry. Your opinion means a lot to me and I would value an opportunity to speak with you in person. I can be reached at 713-652-6200 or at dirk.burghartz@fourseasons.com.

Regards,
Dirk Burghartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro
Level Contributor
103 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 27 January 2012

Very comfortable business hotel, with large rooms and good showers. Just a shame that there were no tea/coffee making facilities in the room.

The hotel gym is excellent; large with great equipment and extended opening hours.

Breakfast is nothing special: only a la carte and prices are quite high. I suggest having breakfast at the great Phoenicia grocery store across the road.

The area surrounding the hotel is a ghost town in the evenings and at weekends, with very little to do within walking distance.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmilRio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 January 2012

We stayed here in August with our 9 month old. The hotel was wonderful for infants, providing a beautiful crib and offering child-proofing, etc. On check-in, our baby was given a small stuffed animal. The rooms was nice, with the Four Seasons bed. The best part of the hotel was the salt water pool and lounge area.

We ate at the hotel restaurant, Quattro, which was good. But it was tougher to find "baby-friendly" restaurants in that part of downtown over a weekend.

Overall, great stay in a good location. But tough to find restaurants to walk to. We would definitely stay again.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fuzzy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBurghartz, General Manager at Four Seasons Hotel Houston, responded to this review, 28 January 2012
Dear Guest,

Thank you for providing such wonderful feedback regarding your recent stay. I know how travelling can be with infants, and we try our best to make your stay as relaxing as possible. Next time, we will be sure to send you a list of more family friendly restaurants in the area.

Thank you again and I hope to welcome you and your family back to Houston soon.

Kind Regards,
Dirk Burghartz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Houston

Property: Four Seasons Hotel Houston
Address: 1300 Lamar St, Houston, TX 77010-3017
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Houston
#5 Spa Hotel in Houston
#10 Business Hotel in Houston
#12 Luxury Hotel in Houston
#18 Family Hotel in Houston
Price range (per night): $339 - $709
Hotel Class:5 star — Four Seasons Hotel Houston 5*
Number of rooms: 404
Official Description (provided by the hotel):
Located in the heart of downtown and just steps away from Houston's renowned cultural attractions. ... more   less 
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Also Known As:
4 Seasons Hotel Houston
Four Seasons Houston
Houston Four Seasons
Four Seasons Hotel Houston Texas

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