The positive first. The people are great and easily the friendliest I've seen and I travel a lot. Their front desk clerks were great and injected a sense of humor when I checked in, and when I had issues the manager got involved to solve them. The workout room is small but modern, having 3 treadmills, 2 stair climbers, a bike, weight rack and circuit machine. It's light and open, and right off the lobby. I had breakfast in the hotel. Dee was the waitress and was very good, one of the most helpful waitress I've ever had in a hotel restaurant. I wish all the hotels had staff like this. She had a lot of tables but added a personal touch to all that I saw her talk to. She even came up and offered a to-go coffee without being asked. Small, but appreciated.
Other good things: free parking, free internet that was actually fast, a nice business center and shoe shine services.
The not so good. The first room I got had a horrible smell of an orange based cleaner. Actually gave me a pretty bad headache. I called down to get moved and the manager came up and we went to several rooms until I found one I liked. They all were good except the original one, but I had a king bed and the others had 2 full beds, so we were searching for another king. (there's the service side again) Once I got into the second room the remote didn't work, so they brought up another, and it stopped working as well. The ink in the printer was out so my boarding pass will have to be reprinted, but I'm headed down to see if another printer has been freed up.
Summary, the hotel is a "3", but the people boost it up to a "3 1/2" star.
- Official Description (provided by the hotel):
- Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more less
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- Also Known As:
- Sheraton Houston Brookhollow Motel
- Houston Sheraton
- Sheraton Houston Brookhollow Hotel Texas