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“Good staff, well maintained” 5 of 5 bubbles
Review of Sheraton Houston Brookhollow Hotel

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Sheraton Houston Brookhollow Hotel
Ranked #126 of 499 Hotels in Houston
Certificate of Excellence
San Antonio, TX
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good staff, well maintained”
5 of 5 bubbles Reviewed 13 March 2012

I was checked quickly by a very friendly employee. The upgrade to a suite was appreciated (the space was HUGE) though I was not happy that due to its central location and hotel's open layout, noise from the lobby and rest of the hotel disrupted my sleep throughout the first night. The door stopped the sound quite poorly. Free garage parking was nice though there are no elevators in the garage. Current construction of the feeder road in front of the hotel was a minor hassle. The fitness room was clean, up-to-date, and relatively large. There were four or five computer stations with free internet (credit card readers lead me to believe this was not always free). 4 elevators eliminated waiting. Wi-fi was without authentication and strong in my room. My room had Starbucks coffee, a bottle of complimentary water, and plentiful toiletries. The bed and sheets looked and felt new. It was refreshing to have a quality LG 37" flat panel tv on actual HD input. One of my biggest pet peeves is an HDTV on standard def. I didn't use the bar/restaurant, but it looked modern and other people were using it.

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KCelcius273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review, 17 March 2012
Thanks KCelcius273 for writing a review and submitting photos! I am pleased you enjoyed your stay with us. We look forward to seeing you again when you are in the area!

Thanks again,
Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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474 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
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English first
Houston, Texas
1 review
5 of 5 bubbles Reviewed 9 March 2012

I used this location for a wedding block to book all our out-of-town guest.
I was pleased that Hotel Manager treated me as a part of her team and treated our guest with royalty. I would rate their Service, Value, Sleep Quality, Cleanliness, Location,& Rooms as a 10 for Excellent.I would recommend this Hotel to anyone!

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review, 15 March 2012
Thanks so very much Jennifer C for writing such a nice review and recommendation! I am pleased your wedding guests enjoyed their stay with us. We take a lot of care into our wedding arrangements and I am glad you felt part of the team. We look forward to working with you again!

Truly yours,
Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kenosha, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 February 2012

We had a wonderful stay at this hotel. Our bed quickly became nicknamed "the cloud" for its overall comfort and plushness. It was by far the best bed we had ever slept in. The hotel was able to accomodate all our requests for family to have rooms near each other as they came in for a wedding we were all attending. They kept up with everything with the rooms - even if we asked for extra thing they were quick to be of service. They even took a picture of us all in the lobby after we returned from a big party. They were very helpful, kind, and considerate. I would definitely recommend this hotel to anyone. It has a great location as well.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank amyhrtlvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review, 28 February 2012
Thanks Amyhrtlvr for your wonderful review and recommendation! I am glad you found your stay for the wedding to be top-notch and relaxing. We hope you had a great time at the wedding! The team is always happy to help with request. We look forward to seeing you and your family again!

Yours truly,
Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spain
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 24 February 2012

Stayed one night before traveling home to Spain. Very good service from front desk. Very nice and confortable room.

Food in the resturante wasn't grate, Rib Eye steak was the tinnest I ever have seen and grey trough. Crab cake as starter was very very good.

Breakfast was one of the best ever.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank OleBSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review, 9 March 2012
We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments.

Thanks again,
Tom Chigoy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Saskatchewan, Canada
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 18 February 2012

We spent 2 days at this hotelinclub class room . We loved every moment and treated with great kindness . We would return in a heart beat

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank s-ssal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review, 29 February 2012
Thanks very much for choosing our hotel and for your review s-ssal! It’s always a nice treat to spend time on the Club Level and we’re glad you enjoyed your time here with us.

Hope to see you again soon,

Tom Chigoy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Houston Brookhollow Hotel

Property: Sheraton Houston Brookhollow Hotel
Address: 3000 North Loop W, Houston, TX 77092-8810
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
Price range (per night): $128 - $262
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Official Description (provided by the hotel):
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Sheraton Houston Brookhollow Hotel Texas

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