If you are looking for a dirty, shady hotel then this is the place. Rooms are filthy, towels stained and looks as if they had not been washed in years. This is not the quality that Choice Hotels offers. The hotel is located behind a strip mal, and the hotel lobby was the first red flag! Ceiling was falling in over check in counter and you could smell the musty odor of mold and standing water. Words cannot describe how horrid the rooms were. I tried to sit at the "desk" (table) in the room and it was so broken down it could barely hold my laptop. No internet service in the rooms so I had to use the computer in the lobby to book a room somewhere else. That is after one of the neighborhood kids was done surfing the web. Management was horrible. When I did try and speak with him he was on the phone yelling at Choice customer service for yet another complaint and guest that had also checked out early. The manager/owner tried to charge me for a two night stay when I told him we were not staying. He did charge me $58.00 for a one hour stay! I phoned Choice Hotels and they sent me a check for the same amount since they could not credit my account. Choice Hotels are planning to pull their affiliation from this hell hole. Drive the extra two miles and stay somewhere safe and clean!
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- Also Known As:
- Quality Inn & Suites Galleria/Westchase Hotel Houston
- Quality Inn And Suites Galleria/Westchase
- Quality Inn Houston
- Houston Quality Inn
- Galleria Inn & Suites Houston, Texas