We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“AVOID at all costs”

Galleria Inn & Suites
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Galleria Inn & Suites
Ranked #451 of 518 Hotels in Houston
Reviewed 4 May 2011

If you are looking for a dirty, shady hotel then this is the place. Rooms are filthy, towels stained and looks as if they had not been washed in years. This is not the quality that Choice Hotels offers. The hotel is located behind a strip mal, and the hotel lobby was the first red flag! Ceiling was falling in over check in counter and you could smell the musty odor of mold and standing water. Words cannot describe how horrid the rooms were. I tried to sit at the "desk" (table) in the room and it was so broken down it could barely hold my laptop. No internet service in the rooms so I had to use the computer in the lobby to book a room somewhere else. That is after one of the neighborhood kids was done surfing the web. Management was horrible. When I did try and speak with him he was on the phone yelling at Choice customer service for yet another complaint and guest that had also checked out early. The manager/owner tried to charge me for a two night stay when I told him we were not staying. He did charge me $58.00 for a one hour stay! I phoned Choice Hotels and they sent me a check for the same amount since they could not credit my account. Choice Hotels are planning to pull their affiliation from this hell hole. Drive the extra two miles and stay somewhere safe and clean!

Room Tip: Sleep in your car instead of here.
See more room tips
  • Stayed: April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank plreed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (26)
Traveller rating
Traveller type
Time of year
Language

17 - 21 of 26 reviews

Reviewed 5 December 2010

Stupid me I was in a hurry and forgot to check this site - definitely my loss. First the picture of the front is misleading - newer facade on an old hotel. Suite is 2 old rooms connected, 1 bathroom obviously overlooked in attempting to remodel.
I usually travel single but this time met up with my daughter and two granddaughters for a nice weekend. Location sounds great but behind a strip center, you drive through the parking lot to get to hotel in back. Swimming pool is in center of rectangular courtyard - right outside your door.
No problems initially, just not a suite that was worth the money. When making reservation it sounded like they were full up and that only 1 suite left. Well they only had 2 suites and for awhile, we thought we were the only ones at the hotel.

-- Breakfast was not worth the time, boring, plain. Breakfast not like commercial on TV - no employees present, out of food early. Granddaughters were excited about "cooking" hot waffles as the desk clerk promised at check-in. They ended up very disappointed with no batter, no one to help.
-- We left to go shopping - on arrival back we found the door standing open - I was shocked. This room was right on the main walkway, it was obviously open. Contacted desk immediately, after 3 attempts with no answer, finally reached a man who stated we must have left the door open and ignored any other possibilities. I suggested he supervise his housekeeping staff more, no reaction.
-- TV, lamps in one room stopped working after 15 minutes of use. Called desk. I was told to check the connections on the back of the TV, to check connections at receptacle under a table, and to turn the TV/lamp/etc. on and off a couple of times. As my room was the closest to the office, it was definitely not because we were on the other side of the property. Finally they sent someone to the room, no ID on him, no uniform - immediately implied that we must have done something. He fiddled with the receptacle under the table and reported that one of the plugs was not plugged in (ignored the fact that two were involved). Again, insinuated that we were at fault and wasting his time. I made sure no one was to use table or be in area)
-- Three times the card key would not work upon returning to the room, two other times it took 3-5 inserts to finally open the door. One time I walked to the front desk and received a new key, two times they walked to my room - then told me I must have not done it right, had the key near magnets, etc., etc..
-- At no time when calling the front desk, did anyone answer on the first 2 calls. One time it took 20 calls for someone to answer. During the weekend, I observed that no one was at the front desk on numerous times. One time the desk clerk was washing his car which he had parked under the portico outside the main door. I prayed we would not have a need for immediate assistance.
-- The topper to the weekend was the office person at 8 am on Sunday morning turning on a weed-eater and a leaf blower. He worked his way around the pool area until after 10:30. A lovely way to wake up, right outside your windows.

Never an apology.

When asked by email about my stay - I relayed the above information. Never did get a response.

My future interest in Quality and its related brands is non-existent. I will never stay at another one of these hotels again.
I can never trust them again.

  • Stayed: May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank OTtravelergh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2010

It was my first Houston hotel visit. I was visiting my office in Houston, and this hotel was one of the closest. One of my employees dropped me off, and before I left the car, he looked at me after seeing the front of the hotel and said, "Are you sure you'll be OK?" It only got worse from there. The hotel management took about 30 minutes before they even talked to me. No acknowledgement that I was even in the lobby. They finally checked me in. The hotel room was old, but seemed adequate, although it smelled a bit musty. The mattress was hard, but not too hard. The plumbing fixtures seemed like someone had tried to repair them and didn't finish. But I was so tired, I stayed. The next morning I went to work out, and that's when it got interesting. The "Fitness Room" had no air conditioning, a broken clock, and virtually all of their equipment was broken and/or rusted. Two stationery bikes. One wouldn't adjust, and the other one had one rusty screw that had to be forced into the seat stem to get the seat to stay put. It didn't work. The treadmill didn't work. I was booked for two nights. I left after the first night and complained to Quality Inn corporate. They contacted the owners of this franchise hotel, who called me only to offer to let me stay again at a reduced rate. No Thanks! I went to the Courtland Marriott down Westheimer, and slept much better. This is no knock on the Comfort Chain in general. My Houston mainstay hotel was the Comfort Inn/Suites off Westheimer/Wilcrest. Very adequate. But I would avoid this Quality Inn like the plague.

  • Stayed: June 2008, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank wlv56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2009

Good rate ($89) during OTC '08 while other area hotels were $200 plus. Free parking & continental breakfast. There is a pool, while it looked clean, I didn't test it out! This hotel is ok for an overnight stay, but if you are staying more than a couple of days I would recommend staying elsewhere.

  • Stayed: May 2008, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank mkjm79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2008

This has got to be one of the worst hotels I have ever stayed at. I checked in and the "owner" complained that Expedia are taking 30% off his profit and that he should block all Expedia bookings. Then I got to the room where NO towels were in the room, the bed had cigarette burns, the ceiling had mould stains, furniture just had stains everywhere and I would hate to guess what type of stains they where. The cleaning staff were total useless. How this type of hotel can stay in business is beyond my comprehension. I paid for the full week and stayed one night. I stayed with friends 50 mins away from Houston due to no availability in Houston. While this was inconvenient it was better than staying in a fully paid shanty that should have been condemned years ago. Pathetic and shame on Expedia for giving this two stars. I have provided pictures. Don't waste your money here. The only reason why I even tried this hotel was because ALL Houston hotels were packed.

  • Stayed: November 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank Logdor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Houston hotels
Show Prices
Show Prices
Show Prices
Downtown
Hyatt Regency Houston
Hyatt Regency Houston
#32 of 518 in Houston
2,007 reviews
Show Prices
Show Prices
Show Prices

Recently Reviewed Hotels around Houston

Been to Galleria Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Galleria Inn & Suites

Address: 9041 Westheimer Rd, Houston, TX 77063-3603 (Formerly Econo Lodge Inn & Suites)
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #451 of 518 Hotels in Houston
Price Range: $89 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Galleria Inn & Suites 2*
Number of rooms: 75
Reservation Options:
TripAdvisor is proud to partner with Evoline ltd, Booking.com, Hooroo Pty Ltd, TripOnline SA, Cancelon and getaroom.com so you can book your Galleria Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn & Suites Galleria/Westchase Hotel Houston
Quality Inn And Suites Galleria/Westchase
Quality Inn Houston
Houston Quality Inn
Galleria Inn & Suites Houston, Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing