After reading some of the feedback as well as this hotel's own write-ups we were quite surprised by several issues. Upon checking into the room there was an odor (masked somewhat by strong air freshener) that became much worse after we turned the frigid air conditioning down to a comfortable level. The odor was of stale cigarette smoke. We asked for and were given another room which also had an odor. There were several maintenance issues--the refrigerator had stopped working and upon opening the door, water from the freezer which had defrosted spilled out; the toilet did not flush; and the a/c did not work properly. The maintenance man was very nice, however. He, too, acknowledged cigarette odor in some rooms and we discussed that not all smokers honor non-smoking designations and how property is damaged by it, leaving the odor in fabrics, rugs, etc.
The worst and most ridiculous--the afternoon desk employee argued with me about the cigarette odor in the first rm! He stated he'd gone in the rm before we checked in and "smelled nothing" and that he "has a good nose!" Really? Perhaps he's not learned that attitude truly is everything and that customer service is as big a reflection on the property as the accommodations themselves.
- Official Description (provided by the hotel):
- Welcome to BEST WESTERN Fort Worth Inn & Suites! Discover this great hotel in Fort Worth, Texas offering free breakfast and high speed Internet! The BEST WESTERN Fort Worth Inn & Suites (Situated just minutes from all major freeways, downtown Forth Worth) is the ideal lodging when looking for comfort and value. We are just 3 miles from the NAS Joint Reserve Base and Lockheed Martin. We are only 7 miles from the entertainment district, Richie Brothers Auction House and Stockyards Station. The hotel is 100% non-smoking, No Pets allowed and features spacious rooms furnished with refrigerator, microwave, high-speed Internet access and cable satellite television. The BEST WESTERN Fort Worth Inn & Suites also offers deluxe business rooms with an oversized desk area and other amenities catered to corporate travelers. A delicious complimentary continental breakfast includes fresh hot waffles, biscuits, sausage gravy, fruits, cereals, milk, juices, muffins, danishes, cinnamon rolls, etc..is offered daily. Additional amenities include a business center, seasonal outdoor swimming pool, convenient fitness center, guest laundry, meeting facilities and many business services. Get the most out of travel, select one of the best options for hotels in Fort Worth, the BEST WESTERN Fort Worth Inn & Suites! ... more less
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- Also Known As:
- Best Western Fort Worth Hotel Fort Worth
- Best Western Fort Worth Inn And Suites
- Fort Worth Best Western
- Best Western Fort Worth Inn & Suites Texas