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Reviewed 23 March 2017

Everything went well for our first business trip except the low speed internet. We needed an ethernet connect that had higher speeds than 2 mg. Stayed on first floor to achieve this...it never happened.

Date of stay: March 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 390ronaldd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvia M, General Manager at Hyatt Place Fort Worth Cityview, responded to this reviewResponded 29 March 2017

We apologize for not having the speed you needed for internet service. We do have limited bandwidth in our guests rooms due to our provider. However, we are looking to upgrade this feature in the near future to better accommodate our guests. We appreicarte your patience and we hope to have the opportunity to serve you again.

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Reviewed 21 March 2017

Would recommend this place to everyone. Fast on everything even due to all the construction going on the roads. Got to check in early. Room was quiet for the baby to sleep when she needed to. Wasn't rushed to check out.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank A347QWchristopherk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvia M, General Manager at Hyatt Place Fort Worth Cityview, responded to this reviewResponded 29 March 2017

Thank you for your review! We are thankful you chose to stay with us during your time in Fort Worth. If there anything we can do to assist you in the future, pelase give us a call!

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Reviewed 21 March 2017

I've never experienced such great customer service at a hotel. They treated me like their #1 guest. I have crazy allergies and they did everything to accommodate my stay, including letting me investigate the room before I checked in. When they found out I was allergic to most items on the breakfast menu, they offered to cook me something I could eat. Even with my stay being last minute, they didn't hesitate to allow me to check in early. I booked the room over the phone at 9 a.m., and I was in the room by 9:45 a.m. Also, the rooms were exceptional! Lots of space...almost felt like an apartment. All the employees were top notch, and it made such a difference in my stay.

Room tip: For animal allergies, ask for the top two floors. If a guest knowingly has an animal, they book them on the first three floors.
Date of stay: March 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Larsinda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvia M, General Manager at Hyatt Place Fort Worth Cityview, responded to this reviewResponded 29 March 2017

Thank you! We take request such as yours very seriously and I'm happy we were able to make your stay as enjoyable as you wanted it! We appreciate you giving us the opportunity to serve you. Have a great week!

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Reviewed 19 March 2017

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvia M, General Manager at Hyatt Place Fort Worth Cityview, responded to this reviewResponded 29 March 2017

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Reviewed 17 March 2017

Hotel has been updated. Beds were not comfortable and ac in rooms need improvement. Checked in late and staff works bar and check in counter which are located together. They had a friendly staff and location was great

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Scott R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvia M, General Manager at Hyatt Place Fort Worth Cityview, responded to this reviewResponded 18 March 2017

Thank you for your review. I sincerely apologize that you did not enjoy your stay with us. If you wouldn't mind contact me at Sylvia.mier@hyatt.com. I would like to have the opportunity ot make it right for you. Thank you.

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