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Reviewed 18 December 2017

My husband and I were here for my niece's UNT graduation weekend, and the hotel was full with other people there for the same reason. Antonio at the front desk secured our request for top floor,away from elevator and the hallway was so quiet. He was very professional and helpful. Even though the side of the hotel is on frontage road I-35, it is situated between 2 other hotels and is a quiet facility. Great night's sleep on very comfortable bed, everything Clean! The furniture/carpet/fixtures looked new. The breakfast was very good with quite a variety of items, and in a separate room with a large open doorway to access. It was nice to have a separate eating area. The "cook" on duty did a fantastic job of keeping all areas full of breakfast food with so many guests. Kudos to her! Thanks again to Antonio for his hospitality. Highly Recommended to weary travelers!

Room Tip: The A/C unit was just right. We always request top floor, away from elevator in our travels. It is a non-smoking hotel, thank goodness.
  • Stayed: December 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank 39nancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalee L, Front Office Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this reviewResponded 20 December 2017

Thank you so much for staying with us. It was my genuine pleasure to serve you this past weekend. Thank you again for all the positive feedback. We look forward to seeing you all again soon.
Safe travels,

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Reviewed 27 November 2017

Our room was really beautiful, done in black and gold, and the mattress was really super comfortable!!! A plus we were not expecting was a microwave and refrigerator, so just an added bonus!! Breakfast was pleasant and the person managing the dining room was especially meticulous with taking care of everything and everybody!! We also appreciated the cookies that were available when we would come in late in the evening feeling all tired and bedraggled - a real pick-me-up!! We also felt that the exercise room was quite exceptional, with a variety of equipment available for us to use! The only thing that was not perfect was the black moldy looking stuff around the tub and the undermount sink, which could easily be fixed with some elbow grease and some caulk. Also, the grab bar is in the wrong location for anyone that really needs to use it to get in/out of the bathtub. Don't really think you are saving money by using such cheap toilet paper/kleenex because you have to use so much more of the poor quality stuff to get the job done! And lastly, the light in the bathroom was really not adequate to put on makeup. That sounds like a lot of complaints, sorry, but we really had a great stay and we thank you!! But having been in management for most of our careers, we always appreciated knowing what was wrong, as well as what was right!!

  • Stayed: November 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank pjhinton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2017 via mobile

Overall, we had a nice stay and would stay again.

Positives:
-The checkin last Friday night was easy and the clerk was great. (Aiden, maybe?)
-Property felt safe and comfortable
-Great price
-I forgot my pillow and when I called yesterday and inquired about it, the lady was super nice and said they would ship it to me.

Negatives:
- Not many gluten free choices at breakfast
-Bathroom’s tub had could use updating in room 415. Had screws sticking out of the wall and curtain was not long enough, so water went all over.
-Pool and hot tub were closed for remodeling. Would have been nice to have an email sent to incoming guests to let them know. (I was really looking forward to relaxing in the hot tub after a long day!)

Stayed: November 2017, travelled with family
1  Thank AdrienneBurden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalee L, General Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this reviewResponded 24 November 2017

Thank you for your review. Its great to hear you enjoyed your stay with us as well as our friendly staff. Very sorry about the issues you experienced with the room, we will have our maintenance team fix those issues promptly. We welcome you to stay with us again anytime.

Safe travels,
Hotel Staff

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Reviewed 16 November 2017

We were in Denton for one night and stayed at this property. From the moment we entered until the moment we left the staff went out of their way to insure we were comfortable and happy.

The room was spotless, spacious and the mattress was comfortable.

The breakfast surpassed the normal continental fare with biscuits, gravy, two types of sausage, bacon and the usual waffles. Traditional southern filling and delicious!

We had a very nice chat with the manager just before leaving and discovered we had much in common with her and her husband to be.

All in all a Wonderful experience. If we are back in Denton, THIS is where we will stay!

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank DouglasReid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalee L, Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this reviewResponded 18 November 2017

Thank you for your review! We're happy you enjoyed your stay and had a very clean and comfortable room. We hope to see you again!

Safe travels,
Hotel Staff

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Reviewed 25 October 2017

Stayed here for a night while traveling for business. Nice hotel, room was clean, bed was comfortable, however rooms are not very well sound-proofed. I was woken up around 4am to either the person above me, or a room next door getting sick. Also each and every time that person flushed the toilet it sounded like the toilet in my room was flushed.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Samantha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalee L, General Manager at Holiday Inn Express & Suites Denton - UNT - TWU, responded to this reviewResponded 26 October 2017

Thank you for your review! We're happy you enjoyed your stay and had a very clean and comfortable room. We do want to apologize for the noise level you experienced. We will take your review to heart and speak about any changes we can make to make the rooms more comfortable in the future.

Safe travels,
Hotel Staff

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