Room: Check. The bed and pillows were wonderful.
AC: Check. Very good.
Breakfast: Check. The gentleman who heads up the breakfast is phenomenal. A very personable man and took great care of all who was in the breakfast area. He's a keeper!
Bathroom: Very clean although, the lighting is terrible! The bulbs should be a higher wattage or get some new lighting. I had to sit at the window with my mirror to put on my make up.
Front staff: Need more practice in customer service. No words of welcome as we came in. Also, when it came to us asking questions about the unexpected pool party that afternoon, we got a lot of "I don't knows".
Letting customers know that a "private pool party" was to take place around 3:00 that afternoon.....Not so good!!
Bad communication between front desk personnel and manager needs work.
Be sure to check ahead and make sure that there are not "surprise" parties book if you want to enjoy the pool area (which is great). Just sayin'. We were very unhappy.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express hotel in Deer Park, Texas. Families and business travelers alike will enjoy our choice Deer Park hotel, where comfort is our first priority. Everything is better in Texas, and our 100% smoke-free hotel in Deer Park boasts some of the best amenities in the area. Families can appreciate the close proximity of our hotel to nearby Texas attractions, including the San Jacinto Battleground State Park, Houston Space Center and Pasadena town square, which are all less than ten miles away. Houston, the home of the Astros, Texans and Rockets, is just a short drive away, as is Kemah Boardwalk and the Heritage Society. For business travelers, our Deer Park, Texas hotel is located four miles from the Port of Houston and just one mile from Dupont, Shell Oil and Gas, Exxon Mobil, Akzo Nobel and Hydrochem. The Pasadena Convention Center is also a short three miles from our Deer Park hotel. Unlike cheap hotels in Deer Park, Texas, we are proud to provide premier business amenities, which include free high-speed, wireless Internet access, a business center, two meeting rooms, catering and shipping services. We encourage you to take advantage of the pool and whirlpool during your visit. Our complimentary, hot breakfast bar is also offered every morning for your convenience. Book your reservations at our non-smoking hotel today and enjoy our great Deer Park, Texas hotel deals and rates. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Deer Park