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“Unsafe area. Wet smelling suites. Unkept common areas.”

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Embassy Suites by Hilton Dallas - Market Center
Ranked #76 of 207 Hotels in Dallas
GreenLeadersSilver level
Reviewed 15 August 2017

Dining Area allowed people with NO shirt & shoes to dine, unacceptable. The suite had a wet smell & hair in shower area. The pool area had towels, plastic whihte cups, & more everywhere and no one was around to clean it. The parking lot did not feel safe & there is not enough parking space.

  • Stayed: August 2017, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank tinamI2570QR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hunter N, Manager at Embassy Suites by Hilton Dallas - Market Center, responded to this reviewResponded 16 August 2017

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to make it right.

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53 - 57 of 1,024 reviews

Reviewed 15 August 2017

Clean and well-maintained facilities. Employees were very professional, friendly and helpful with all our needs. Bedding was comfortable - even the pullout sofa. We always choose this hotel because of the roomy suites and the top-notch breakfast!

  • Stayed: August 2017, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank uknapp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hunter N, Manager at Embassy Suites by Hilton Dallas - Market Center, responded to this reviewResponded 15 August 2017

Thank you for taking a moment to share your experience. I am happy to hear you found the service and accommodations to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

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Reviewed 14 August 2017 via mobile

Housekeeping did not want to clean room. Called to complain but now the staff has a poor attitude towards me. Asked for blankets and clean sheets but did not receive them. Least to say I will not be returning to this dingy smelling hotel.

Stayed: August 2017, travelled on business
Thank Lencia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hunter N, Manager at Embassy Suites by Hilton Dallas - Market Center, responded to this reviewResponded 15 August 2017


We are sorry you did not enjoy your stay with us. I am sorry that the service was anything less than perfect. We will continue to correct these issues and hope that you would come back to stay with us so that we can make it right.

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Reviewed 7 August 2017

Staff were very friendly and helpful, food was good at both breakfast and dinner. Complimentary breakfast and happy hour are a plus. Room was very clean but could use a facelift. Easy access on and off the expressway.

  • Stayed: August 2017, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank GinnaTU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hunter N, Manager at Embassy Suites by Hilton Dallas - Market Center, responded to this reviewResponded 10 August 2017

Thank you for taking a moment to share your experience. I am happy to hear you found the service and accommodations to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

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Reviewed 7 August 2017

Very nice hotel, rooms are comfy and clean. But mostly like the amenities it has like continental buffet breakfast and the evening snack reception with wine choices. And also having the free shuttle to and from the airport

  • Stayed: July 2017, travelled solo
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Review collected in partnership with Embassy Suites Hotels
Thank Evelyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hunter N, Manager at Embassy Suites by Hilton Dallas - Market Center, responded to this reviewResponded 7 August 2017

Thank you for your comment. We are glad that you enjoyed your stay with us. We hope to have you back again very soon. Safe travels!

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Additional Information about Embassy Suites by Hilton Dallas - Market Center

Address: 2727 N Stemmons Fwy, Dallas, TX 75207-2211
Phone Number:
Region: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Dallas
#65 Business Hotel in Dallas
Price Range: $163 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas - Market Center 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Travelers will find wonderful newly renovated accommodations at the Embassy Suites Dallas Market Center hotel. Our large suites, modern conveniences, free cooked-to-order breakfast and evening cocktails make us an ideal choice for anyone traveling on business or leisure. Our all new Atrio` restaurant and lounge is already a local favorite serving Texan cuisine. Embassy Suites Dallas Market Center is conveniently located nearby a wealth of local businesses, including the Dallas Medical community, as well as a host of tourist attractions just minutes from downtown Dallas. We provide complimentary airport transportation to and from Dallas Love Field Airport (DAL). ... more   less 
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Also Known As:
Embassy Suites Hotel Dallas-Market Dallas
Embassy Suites Dallas
Dallas Embassy Suites

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