My check in was good except for the fact that I was told there would be a $25 per day incidental fee and I was not made aware of that in the total when I booked and received an email confirmation with the total. I booked on the hotels website and not through a 3rd party that should have been included in the total upfront instead of springing it on me when I arrived. The room was not as nice or updated as I would expect for the cost which was $229/night for the first 2 nights and $114.50 for the 3rd night. The closet door in one room was off track and the toilet in that room was running and leaking from the side. The maintenance man came up and explained that you have to hold down the handle for a few minutes so that wouldn't happen. Really! I later realized that there was a little leak under the vanity in the other room, it wasn't bad, but none of these issues are exceptional for prices this high. Last and the worst part, we woke up Sunday and found a roach in one of the bathrooms!!! We told the manager who offered to move us to another room or give a refund because this was our last night and we had so much stuff, we reluctantly decided to change rooms and after packing all of things and moving to a room one floor up we discovered that room wasn't cleaned good and as we were in there inspecting it the couple who had just checked out came back because the guy had left his shoes. They told us that it wasn't cleaned when they arrived and their was candy on the floor, etc. from the previous guests so they had to wait for them to clean it. I would not recommend anyone to stay at this hotel and I was absolutely inconvenienced by these issues. I did receive a full refund when I checked out and the manager apologized and gave me the number of the accounting manager to make sure the charges were reversed as soon as possible on Monday, but I am totally disappointed with my experience there.
- Official Description (provided by the hotel):
- Travelers will find wonderful newly renovated accommodations at the Embassy Suites Dallas Market Center hotel. Our large suites, modern conveniences, free cooked-to-order breakfast and evening cocktails make us an ideal choice for anyone traveling on business or leisure. Our all new Atrio` restaurant and lounge is already a local favorite serving Texan cuisine. Embassy Suites Dallas Market Center is conveniently located nearby a wealth of local businesses, including the Dallas Medical community, as well as a host of tourist attractions just minutes from downtown Dallas. We provide complimentary airport transportation to and from Dallas Love Field Airport (DAL). ... more less
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- Also Known As:
- Embassy Suites Hotel Dallas-Market Dallas
- Embassy Suites Dallas
- Dallas Embassy Suites