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Sheraton Dallas Hotel by the Galleria
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Reviews (678)
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All reviewsgalleria mallfront desklbj freewayclub roombreakfast was includednice hotelstarbucks coffeebed was comfortablewi fifree shuttlebusiness triprooms were very cleanup to dateshuttle serviceself parkingconsconference
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14 - 19 of 677 reviews
Reviewed 24 January 2018 via mobile

Elevators not working most of the time especially bad when staying with 3 young kids, old parents and rm on the 9th floor..pay for parking, breakfast $14. Bathroom doors don’t lock so no privacy. Can get all these stuff somewhere else for free and get a better service somewhere else.Never again staying in a sheraton hotel again. Really bad experience..

Stayed: January 2018, travelled with family
Thank Richin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campbell910, Manager at Sheraton Dallas Hotel by the Galleria, responded to this reviewResponded 24 January 2018

Thank you for choosing to stay at the Sheraton Dallas Hotel by the Galleria and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As you are aware we are currently undergoing renovations to our guest elevators and rooms and hope to be completed by the end of February 2018.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Dallas.


Sincerely,
Tyler Campbell
Director of Operations
tyler.campbell@sheratondallasnorth.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2018

We've stayed here a few times in the last few years, primarily because it's always quiet and clean. They are now renovating the whole hotel; but we weren't disturbed at all while there.....very little noise and we got around the hotel just fine. The 'gripe' I had was the new door on the bathroom....a sliding barn door with about a half inch gap all the way around when closed. It was kind of like having a curtain instead of a door. Otherwise, it was a very pleasant stay!

Room Tip: For the best view, ask for a room facing south, on an upper floor.
  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank mtran_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2018

The Sheraton Galleria is extremely close to this three-story mall and offers shuttle service as benefit to the guests. The hotel has a wonderful breakfast buffet, which is free for elite members of the Starwood members program. The pool in the summer is decent but does have a very shallow end which we have used with our grandkids. The rooms have been upgraded on some floors and the hotel personnel are friendly and helpful.

Room Tip: Southern facing upper floors allow viewing of downtown Dallas
  • Stayed: December 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

I booked two rooms through Priceline. I had to drop of family at DFW. The hotel was clean and what you expect from. 3 1/2 star hotel. Be careful there is a 12 dollar a day parking charge. The hotel is directly next to the galleria mall and about 20 minuets from DFW. The room is small but appears recently updated. The bed was comfortable however the water from the bathroom sink would not get hot. This is a great hotel for an overnight or weekend stay but would think twice if staying longer.

Stayed: December 2017, travelled with family
Thank onex1068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Plainview, Texas
113
Reviewed 28 December 2017 via mobile

It is never good when writing a review @ 4 am! Unfortunately the loud heater (possibly possessed) has had me and my daughter up since 3. The heater seems to just get louder and louder even though I have turned the unit off! Our bed also comes with some serious sound effects! Every move we make is rewarded with a hideous creak and pop! Also sorry to be a copycat but the elevators are a little disconcerting as well. We are staying on the 3rd floor but the elevator always says 2nd floor! I am so glad we are only here for the one night!!

Stayed: December 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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