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All reviews preston center valet parking front desk executive level highland park great hotel boutique hotel restaurants and shopping within walking distance convenient location valet staff easy access rooftop pool bed was comfortable business trip fitness center lobby
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Reviewed 2 August 2017

Great staff, great service, good food, beautiful decor. We enjoyed pour stay very much, slept well lived the valet and room service. Wish I had had time to exercise. The gym was very nice. I wish they had a shuttle to airport.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Tonja W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, General Manager at Hilton Dallas Park Cities, responded to this reviewResponded 10 August 2017

Thank you for your comments about our team members, service, food and our lovely hotel. It is always wonderful to hear how our guests enjoyed themselves during their stay. Please return soon, so that you may enjoy our fitness center. It has the most updated exercise equipment which will provide a great workout.

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Reviewed 1 August 2017

I'm Hilton Diamond and Marriott Lifetime Platinum so I definitely travel a lot. This location is a solid example of a full-service hotel done well. Upon arrival, the room was ready and check-in was easy. The room was clean and the bed was comfortable. The location is convenient and within a three-block walking distance of restaurants and shopping. When the rate is reasonable, I usually book full-service hotels over Courtyard/Garden Inn properties so I have access to free food and drink in the Executive Lounges. This particular location did not shine in that department. While it was certainly clean, I found the offerings to be limited vs other properties. For me, the limited lounge offerings would prevent me from returning to this property.

Areas to improve:
1) The Executive Lounge Afternoon Refreshments:
- All other Hilton Exec lounges I've experienced had multiple hot options for afternoon snacks, and a spread of various beers, wines and liquors all setup for self-service.
- This location had a raw veggie tray, and one steam tray of veggie egg rolls. There was no alcohol at all - just soft drinks, coffee and water, so I left and went to a restaurant down the street.
2) The Executive Lounge Breakfast Offerings
- This location offered scrambled eggs, oatmeal, fruit and various breads and pastries along with very good Starbucks coffee.
- Why no breakfast meat like bacon, sausage or ham?
- Why no scrambled egg add-ons like shredded cheddar cheese and salsa?
- Why no strawberries?
3) Restaurant Breakfast Service
- This location has a bar connected to a restaurant and offers a buffet and menu for breakfast.
- The servers were very helpful, but the space is too large to be covered by only a few workers.
- I observed multiple guests entering the restaurant space confused by the lack of hostess.
- I suggest adding signage telling guests to take a seat. and explaining the buffet offering so they don't have to wait for a server to bring a menu.
- The addition of a self-service coffee bar would also shorten the breakfast process for those in a hurray.

  • Stayed: July 2017, travelled on business
    • Value
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Thank BizTravelerNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, General Manager at Hilton Dallas Park Cities, responded to this reviewResponded 3 August 2017

Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve on with the guest experience. We are currently taking steps to improve on these issues and hope you will return to our hotel in the future to give us a chance to make it right for you.

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Reviewed 31 July 2017

Friendliest and most helpful staff ever! From front desk to concierge to valet to restaurant/bar to housekeeping. Perfect stay. Gorgeous room. Beautiful lobby. PERHAPS the best Hilton experience I've ever had.

  • Stayed: July 2017, travelled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank 216dels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, General Manager at Hilton Dallas Park Cities, responded to this reviewResponded 3 August 2017

Your comments are very much appreciated. All our team members strive to make our guests feel comfortable and have an enjoyable stay. We are glad that you had the opportunity to visit our lovely hotel and hopefully will return soon !!!

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Reviewed 26 July 2017

The Hilton hotel was beautiful with friendly staff. The vallet staff were very kind and made coming and going an easy. Beds were very comfy and the hotel included the best fitness facility i've ever seen in a hotel.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank leanzap2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, General Manager at Hilton Dallas Park Cities, responded to this reviewResponded 3 August 2017

Thank you for taking the time in reviewing our property. It is a pleasure to hear that your time spent at the hotel was a great experience. Our staff's goal is to provide this type of service so that our guests will enjoy coming back. Look forward to your return.

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Reviewed 25 July 2017

This hotel was very clean and comfortable. It was in a great location and was within a short drive to everywhere that we needed to go for our weekend visit to Dallas.

TIP: The daily valet is mandatory if you bring a vehicle. This price of the valet was a little high, but the service was great.

  • Stayed: May 2017, travelled with family
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1  Thank ReviewerDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, General Manager at Hilton Dallas Park Cities, responded to this reviewResponded 27 July 2017

It is such a pleasure to hear from someone who enjoyed the hotel and surroundings which enhances the convenience of our location. Our goal is to meet all of our guest’s expectations and to maintain, as well as improve, the high level of service that our guests have come to expect.

We appreciate your comments and look forward to a return visit.

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