I stayed at the resort on April 18th and everything was real good. My unit was 281. But a week earlier, April 11th, things were not so good. Unit 255 was clean but amenities were non-existent. No bath soap, not dishwasher detergent, etc. I have been a Silverleaf owner for nearly 15 years and become accustomed to a little ambiance. Since Holiday inn took over the property, quality seems to have dropped to a lower class. I know efficiency generates profit, but we are paying enough maintenance fees to warrant a little luxury.
We arrived recently for a 3 night stay, designed to include an "owners update" on the recent purchase of Silverleaf Resorts by HI Club Vacations. The reception desk staff were not particularly helpful, and put us in a split level OLD townhose unit. We asked if there was anything on one floor because my husband has bad knees. It appears as if our double presidential units purchased from Silverleaf meant nothing to the people behind the desk. While we know that most of the units at the resort are very nice, ours was old, faulty stove in kitchen, and the fact that you had to navigate stairs to go anywhere in the unit made for a less than satisfactory stay.