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“Customer service worth experiencing”

Tuckaleechee Caverns
Ranked #1 of 33 things to do in Townsend
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: Tuckaleechee Caverns is a commercial cave and tourist attraction located in Townsend, Tennessee awarded 5 stars by AAA. Tuckaleechee Caverns is a short drive from Gatlinburg, Sevierville, Townsend, Cades Cove, Knoxville and Chattanooga. Tuckaleechee Caverns is the Highest rated cave or cavern in the Eastern US awarded 5 star "GEM" attraction by AAA. The "Big Room" is the largest cave/cavern room that is open to the public in the eastern United States could almost fit a football stadium. Many stalagmites reach over 24 feet tall with flow-stone formations over hundreds of feet in length and width. Tuckaleechee Caverns is proud to have the tallest underground waterfall in the eastern United States, named "Silver Falls", a 210 foot two-tier waterfall.
Reviewed 6 April 2018 via mobile

Thank be honest, this isn’t my favorite cavern. It is huge! Bigger than I ever thought possible...and we only saw
10% of the cave -unbelievable! The story of the 2 boys 6 and 8yrs Old who found it is amazing!

It has lots of wires throughout the cavern for the lighting which is appreciated, but does detract from the ambiance. It may just be a necessary evil.

The guide, Alec, was great! He was extremely knowledgeable, personable and very tolerant of even the most inquisitive, in your face, kiddos.

Both of the guys working up in the gift shop we VERY nice! One guy even let my daughter buy a Stone even though they were clearly closed and he was counting the drawer. Southern hospitality!? Love that! When you can be human and not fear you are upsetting someone.

So although it isn’t my favorite type of cavern, the staff made it a 5 out of 5 for sure!

1  Thank Darci D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"our tour guide"
in 205 reviews
"big room"
in 38 reviews
"great tour"
in 70 reviews
"underground waterfall"
in 29 reviews
"beautiful caverns"
in 27 reviews
"light jacket"
in 25 reviews
"rainy day"
in 53 reviews
"great room"
in 20 reviews
"ruby falls"
in 20 reviews
"cave experience"
in 20 reviews
"family owned"
in 19 reviews
"steep stairs"
in 19 reviews
"bring a jacket"
in 17 reviews
"drink the water"
in 17 reviews
"year round"
in 20 reviews
"gift shop"
in 68 reviews
"natural beauty"
in 16 reviews
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236 - 240 of 1,754 reviews

Reviewed 6 April 2018

when we arrived and saw the old "store" building we were not sure if we are in the right place. We purchased tickets, kids went to the store to buy some gifts. Prices are very reasonable, I would say 50% less then any souvenir store in town. Then we took a trip with very funny, knowledgable girl. We took beautiful pictures and have great memories.

Thank Joanna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

We saw the signs on our way to Gatlinburg and decided we would try to visit it. Boy are we glad we fit the stop in on our way back to Memphis. It was one of the best caves we have been in. It is huge and very easy to get around in. There are 87 steps to descend into the cave and you come out the same way but they let you take your time and it'd not that bad. There are so many beautiful formations, stalactites and stalagmites, flowing river throughout, a beach area, fresh drinking water you can try, a waterfall, and much more. Our guide was great and knew her stuff. She answered all our questions and gave a lot of history and bits of info that made it very interesting. Experiencing total darkness was cool and they ask if everyone is OK with it and you can speak up at any time if you get uncomfortable with it. I highly recommend this tour, wear good walking shoes. It was not as cold down there as it has been in other caves. Maybe because of its size. My son and I loved it.

1  Thank Linda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

I went with my 15 year old son and we loved it. Lots of picture opportunities and our guide was very knowledgeable. Very interesting history of the caves.

Thank Talia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 April 2018 via mobile

We visited there and the cavern is beautiful. Do beware that there are a lot of stairs. I didnt count them but between going and returning back probably over 200. The temperature is very comfortable. A light jacket is all that is needed. Our guide was wonderful. She loved her job as you could hear it in everything she described about the cavern. Be prepared to walk and bend over going through parts of the cavern. There are resting points along the way with a few benches. You do have to be careful with small children as there are steep edges without any railings.

Thank Rene r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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